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  • #2143116

    Windows 10

    by la20 ·


    Hi All
    my daughter has installed windows 10 on her HP laptop now all she gets is a blue screen with a whirly winding wheel any help would be gratefully received

You are posting a reply to: Windows 10

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    • #2418100

      Are you sure

      by aliamjadshahgt ·

      In reply to Windows 10

      Are you sure this problem started exactly after the install? Is it giving a blue screen directly on the startup or also on the BIOS / bootup section?
      Has she tried reinstalling?
      Usually, if it’s a hardware problem, a simple cleaning would do the work, but I still need a response from your end to conclude anything.

      • #2419297

        Are you sure

        by la20 ·

        In reply to Are you sure

        Hi the laptop will not turn on to do this we just get the blue screen

    • #2419332

      Windows 10 Blue Screen

      by manojshu10 ·

      In reply to Windows 10

      You can follow these steps for Windows 10
      1. Click on Advanced Options.
      2. Click on Startup Repair.
      3. Select Command Prompt.
      4. Type: Y and press Enter.
      5. Press Continue to restart.
      6. Select your keyboard layout.
      7. Now wait for your PC to be restored.
      8. Press Reset this PC.

    • #2419298

      Reboot Windows 10 again

      by harrtsally ·

      In reply to Windows 10

      The Windows 10 can be reboot?Have you tried?

      • #2419296

        Reboot windows 10

        by la20 ·

        In reply to Reboot Windows 10 again

        The laptop will not turn on properly we just get the blue screen

    • #2419235

      Reboot Windows 10

      by harrtsally ·

      In reply to Windows 10

      If you are going to reboot your Windows 10 again, try this.
      Or,how about this?
      Using a Windows bootable disk is the best thing.
      In fact, before it, I would suggest that you do a clean Windows OS install, because you don’t know what is wrong with your computer.But this is a bit risky,as the data on the computer will disappear after you install a clean OS.

    • #2418085

      Replace hard drive

      by pooja1588142131 ·

      In reply to Windows 10

      The blue screen indicates a bad hard drive and actually all hard drives fail so whenever your system tries to boot even if you select the launch startup repair option or start windows normally it will still show you blue screen i.e. the hard drive is bad. You need to replace the hard drive and reinstall your OS with your backups.

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