General discussion

Windows 10

By LA20 ·
Tags: Windows
Hi All
my daughter has installed windows 10 on her HP laptop now all she gets is a blue screen with a whirly winding wheel any help would be gratefully received
7 total posts (Page 1 of 1)  
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Are you sure

by aliamjadshahgt In reply to Windows 10

Are you sure this problem started exactly after the install? Is it giving a blue screen directly on the startup or also on the BIOS / bootup section?
Has she tried reinstalling?
Usually, if it's a hardware problem, a simple cleaning would do the work, but I still need a response from your end to conclude anything.

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Are you sure

by LA20 In reply to Are you sure

Hi the laptop will not turn on to do this we just get the blue screen

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Windows 10 Blue Screen

by manojshu10 In reply to Windows 10

You can follow these steps for Windows 10
1. Click on Advanced Options.
2. Click on Startup Repair.
3. Select Command Prompt.
4. Type: Y and press Enter.
5. Press Continue to restart.
6. Select your keyboard layout.
7. Now wait for your PC to be restored.
8. Press Reset this PC.

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Reboot Windows 10 again

by harrtsally In reply to Windows 10

The Windows 10 can be reboot?Have you tried?

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Reboot windows 10

by LA20 In reply to Reboot Windows 10 again

The laptop will not turn on properly we just get the blue screen

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Reboot Windows 10

by harrtsally In reply to Windows 10

If you are going to reboot your Windows 10 again, try this.
https://www.wikihow.com/Make-a-USB-Bootable
Or,how about this?
https://www.windows10passwordreset.com/create-windows-10-bootable-usb.html
Using a Windows bootable disk is the best thing.
In fact, before it, I would suggest that you do a clean Windows OS install, because you don’t know what is wrong with your computer.But this is a bit risky,as the data on the computer will disappear after you install a clean OS.

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Replace hard drive

by pooja1588142131 In reply to Windows 10

The blue screen indicates a bad hard drive and actually all hard drives fail so whenever your system tries to boot even if you select the launch startup repair option or start windows normally it will still show you blue screen i.e. the hard drive is bad. You need to replace the hard drive and reinstall your OS with your backups.

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