Question

Windows 10 Password Reset Microsoft Sales Screen

By plumbum64 ·
Tags: Windows
Hi There. I'm trying to help my father out as he is in France and we are in the UK. He had an issue changing the password for his Windows10 login. Eventually we managed to change the password successfully; I know it has changed successfully because I can log in in to his account with the new credentials on login.live.com.

However when he signs in on his Acer laptop he is taken to MS sales screens offering Windows/Office365. It is not in Windows because the Windows key doesn't do anything and Ctrl-Alt-Del just offers the usual options.

The Windows came preinstalled on the laptop. He is stuck at home under lockdown without access to his laptop currently so any help would be gratefully received.

Thank you

Martin
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