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Windows 10 wont shutdown or restart

By elsasb354 ·
I restore my laptop and install windows 10 like two months ago. Recently it does not shutdown or restart. I tried every method. Even from commanding by cmd it won't do it. The computer gives me warning that there are updates so restart the laptop. But could not do it? After trying everything I finally come to the decision to format it again. Does anyone have any other solution before trying it?

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