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Windows 2000 Computer freezes

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by cmando

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I have a windows 2000 computer with Office 97 installed. Periodically, the computer freezes while selecting a network printer from Word. All service packs are installed as well as an up-to-date printer driver. Any ideas?

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by bfilmfan

Most likely the issue is that system is hung up trying to find the printer.

I can offer two potential solutions. Number one is documented by Microsoft at http://support.microsoft.com/default.aspx?scid=kb;en-us;173675&Product=ofw97

The other solution is to close all Office Applications and search for the Normal.dot file.Rename the file Normal.old. Word will recreate this file when it starts up. Corruption in this file can cause the system to hang when connecting to a network printer.

In addition, I would verify that you can ping the network printer by name to verify that DNS and/or WINS is working properly, depending on your network operating system.

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