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Windows 2000 constantly freezes

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by mbertel 1 view

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I have a user that uses a dell optiplex GX110. With Win2k as the OS. She is a power user utilizing office 2000. Whenever she has multiple programs open she get s the error message that the program is not responding which causes her machine to freeze up. Rebooting seems to be the only thing do to get around this. She has the power cord of her machine running through a power strip and then to the power outlet. I was thinking it is either the power supply on her pc is going bad or something to with the power strip. Any suggestions for me to look for and try are greatly appreciated. Thanks for any input.

Markus R Bertel

12 replies

by timwalsh

Marcus, to alleviate your concerns that the problem is power-related:
1. Try plugging the computer directly into the wall, or into a different power strip to see if the behavior changes.
2. Switch out the power supply with a known, good one and see if the behavior changes.

However, I don?t think it likely that power is your problem. Power problems would be much more likely to manifest themselves as unexpected reboots or shutdowns.

What are the specs for this particular computer (especially RAM)? The minimum RAM configuration for the GX110 is 64MB. If this is all that is installed on this particular computer, and this user regularly has multiple programs open, chances are about 99% that this is your problem. A Win2K/Office2K combination requires a MINIMUM of 64MB for the Operating System + an additional 4 MB for each Office application running simultaneously (8MB each for Outlook, Access or FrontPage; 16MB if she is running PhotoDraw). If she is running other non-Microsoft software (especially graphics-related), that also must be taken in to account.

Other places to look:

Check the Event Viewer (specifically the Application Log) to see if any error messages are being generated. While you are there, also check the other logs for error messages that may give you a clue as to what this computer is doing.

Check the Device Manager, to ensure all devices are operating properly.

Check the Power Management settings to ensure that critical devices (like disk drives) are not going into hibernation unexpectedly.

Hope this helps.

by olisao55

The application of sp2 will take care of some hang issues, and there is a known agp error associated with sometimes amd, but nvidia chipsets and win 2000. Here are the 2 qbase articles
Q270715 page file extension
Q260910 service

by zimmerrush

When I encountered constant freezes in 2000, I looked to the RAM first. Check RAM specs for the computer. That wasn't it! After some time inside my computer, I found out I needed a new power supply. Hope this helps.

by "doctor"

If she is using Access with large databases this could be your problem. Add more memory, do not touch the VM settings and tell her to reboot often. Access has always been a memory thief. This is not a win2000 problem. It is application all the way.

by carquiza

Hi,

The only thing that I know that computer freeze is not the software itself is to be blame for the fault try also to see the compatibility of your hardware mostly the graphic cards or video card have conflicts please browse to the internet and review your computer setup. Hope this help a bit.

Cheers,

Mel Arquiza
Home Page Design
http://hpd.welcome.to

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