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Windows 2000 Desktops Bluescreening when inserting burned cdrs

By buckymarino ·
I have a problem that has been isolated to the software / operating system. Whenever you insert a burned cdr into our windows 2000 machines, it blue screens. Reimaging the machines fixes the problem, but because we still have over 1000 2k machines in the environment, we don't have time to reimage all of them. These are all dell optiplex gx270 or gx280s. Has anyone run into this and found a sure-fire fix without a reimage?

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See if this will help

by Jacky Howe In reply to Windows 2000 Desktops Blu ...

1. Press the WinKey + Pause
2. Click Advanced and under Startup and Recovery select Settings.
3. Uncheck Automatically restart.
4. Click on the dropdown arrow under Write debugging information.
5. Select Small memory dump (64 KB) and the output is %SystemRoot%\Minidump.
6. Restart the PC normally as this will allow the System to Blue Screen and create the Minidump.

Minidump Files can be found here. C:\WINDOWS\Minidump\Mini122707-02.dmp

How to read the small memory dump files that Windows creates for debugging

http://support.microsoft.com/kb/315263

To download and install the Windows debugging tools, visit the following Microsoft Web site:

http://www.microsoft.com/whdc/devtools/debugging/default.mspx

Instructions on using Windbg.

Open Windbg and select file, Symbol file path and browse to the Symbol folder that you have downloaded and installed Symbols to, select OK.
Close the workpage and save the Workspace information. This should lock in the Symbol path.
Open Windbg and select file and select Open Crash Dump then navigate to the minidump, highlight it and select Open.
There are two ways to use !analyze -v the easiest is to click on !analyze -v under Bugcheck Analysis.
When you have ran the initial dump if you look to the bottom of the screen you will see kd> to the right of that type in !analyze -v and press the Enter key.
Ctrl + a will let you copy the information and paste it into notepad.

Check your Video drivers if they have been updated try rolling them back.

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