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Windows 2000 DUN - Error 718

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6 replies

by bjackey13

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I'm an ISP Business Rep with a customer who can't dial-in to our service via Windows 2000 Professional DUN. When he dials in it goes through his name and pass, tries to establish a connection, and displays "Registering computer on network". After approx. 10-12 seconds it reports error 718: Timed out while waiting for a valid response from server. I can dial in from a 98 box and an NT box and connect just fine. I've recreated the DUN connection 4-5 times trying all known good configuration of settings. Any ideas?
Thanks!
Bjackey13

6 replies

by jesalyer

check the modem configuration.

On Win2k, to set modem init strings, you must enter the control panel and double click on Modems.

Set a string appropriate to your ISP and the particular modem in the extra settings. (You may need to contact the helpdesk for help on this point.)

jeff s
spanish support analyst

by bjackey13

Unfortunately, I am the helpdesk :) I contacted his modem manufacturer, but their are no init strings. I should mention that the customer CAN connect with the same laptop and modem over 98.

by calves

The W2K machine is trying to register to the Domain. Try this, go to the properties of the dialup created and unmark Include windows logon domain option and unmark client for microsoft network under network tab...

Good Luck!

by bjackey13

Unfortunately, those two are already unmarked :) Thanks though
I should mention that the customer CAN connect with the same laptop and modem over 98.

by mphoffar

I like answe 2 also, but there's an option in for an active DNS that you may have to disabe. This feature will want to update all the dns servers in an area with itself, but because he probably doesn't have a permission to do that, the connection just dies.

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