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Windows 2000 error Stop: c000026c {unable to load device driver}

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by mary 2 views

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Hi,

I installed Avast antivirus onto our old computer which runs windows 2000. Upon doing a boot time scan, some trojans were found and were 'moved to chest'. Since doing this the computer will no longer boot, not even in safe mode. A blue screen appears reading:

stop: c000026c {unable to load device driver} \systemroot\system32\drivers\TDSSrfdc.sys device driver could not be loaded. error status was 0xc0000018

I'm aware that this is all due to moving infected files which shouldn't have been moved. Unfortunately we no longer have the windows 2000 CDs. Is there anything we can do to salvage this?

2 replies

by cmiller5400

It looks like a rootkit. Bad juju. I'd boot to a linux live cd or some other cd and copy the files you want off of the machine. Then I would wipe it with [url=http://www.dban.org]DBAN[/url] and install a fresh copy. It may be possible to salvage it, but with rootkits, they can be quite nasty and it is beyond the experience of novice/moderate user.

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