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Windows 2000 stop code

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I need some help with Windows 2000. I just purchased parts to build a new computer, a soyo dragon plus motherboard. an athlon xp 1700 processor, 256mb of ddr pc2100 ram, a creative v.92 modem, an IBM 40 gig 7200 rpm hard drive, a creative 10x12x32 cd burner and an aopen 52x cdrom drive.
I also purchased an OEM version of windows 2000 professional.
I keep getting this error, it happens at random times and it locks up the machine so that I have to reboot.
***Stop: 0x0000001e (0xc0000005, 0xa00481af, 0x00000000, 0x06180000)
KMODE_EXCEPTION_NOT_HANDLED
***address a00481af base at a0000000, datestamp 3bc32f6b-win32k.sys
Beginning dump of physical memory
Physical memory dump complete. Contact your system administrator or technical supportgroup

Then in the event viewer I find this:
The computer has rebooted from a bug check-The bug check was:
0x0000001e (0x0000005, 0xa00481af, 0x00000000, 0x61c0000)
Microsoft windows 2000 (v.15.2195) A dump was saved in C:\WinNT\Minidump\Mini031802-03.dmp
I don't know what could or would be causing this problem, the information that I have found on it says a driver but I don't know which one is doing it or how to find out.
If anyone can help me with this problem I would appreciate any help you can give me.
Thanks Richard K
Email is polar100@bellsouth.net

4 replies

by curlergirl

There is a document available on the Microsoft web site called the "Hardware Compatibility List" or "HCL". This document lists all of the hardware components that have been certified compatible with Win2K (or whichever OS the list is for). First, get the list for Win2K and see if you can find any or all of your components on this list - specifically you want to include video, sound and/or other components that might be on the motherboard as well as other peripherals. (You should have done this before purchasing the components, actually, but you know what they say about hindsight. Remember this for next time.) If any of the components are not listed, these would be the ones to start with. Remove the suspect component and see if it changes the behavior. If it does, that's the one - either replace it with something on the HCL or at least go back to the mfr. and make sure you have their latest Win2K-compatible drivers. If all components are listed, first make sure that you have the most up-to-date Win2K-compatible drivers for all of them. Then, if the problem persists, you will need to simply start uninstalling things to test which component is causing the problem. If you installed any add-on components after completing theinitial Win2K installation, start with those. This is a tedious process, but it is a way to pinpoint the problem.

The other thing you can try, if you're adventurous, is to look at the minidump file and see if that will give you any more specific information about the driver that's causing the problem. In order to do this, you need a utility called dumpchk.exe and some symbol files. Here are to Microsoft KB articles on the subject of using the dumpchk.exe to analyze a dump file: Q254649and Q254723. Hope this helps!

by polar100

Hey there, I tried what you told me, I got the dumpchk.exe and when I try to run this it tells me that it cannot open the minidump files, At this point I don't know what to do. I have been on the phone with soyo, and asus, about the motherboard andvideo card and none of us know what it is.

by curlergirl

This seems simplistic - but sometimes the simple things work - have you installed Win2K SP2 on this machine? I know there were some early problems w/Win2K and certain drive controllers, so it might be worth a try if you haven't already thought of it. Another thought to try if you haven't already is to completely wipe the machine and do a clean reinstall. If you've made sure that the motherboard is on the HCL, and/or that you have 3rd party drivers from the mfr., I'm not sure where else you could go except to a different mb. Hope this helps!

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