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Windows 2K Re-Booting

By ljackson.desoto ·
Hello-
I am working on a gateway computer that was upgraded from Windows ME to Win 2k with a clean install. I am not sure what the user was doing or tried to do, but now the system tried to boot gets to the Win2k Professional white screen and then instead of going into windows, it re-boots itself. The same thing happens in safe mode. After the black dos type screen comes up another screen (says safe mode on the bottom) asks what o/s to load - only choice win2k and then it tries to re-boot again. I tried last known good configuration and loaded the optimal defaults in the BIOS. The only other thing I can think of is right after the win2k white screen, before it re-boots you can see a flash of a blue screen that I think could be a stop error, but it never pauses long enough. You can barely tell it is a blue screen let alone read what it says. Help?! Thanks.

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by BFilmFan In reply to Windows 2K Re-Booting

Press the F5 key during boot and choose Last Known Good Harware Profile.

See if that resovles the issue.

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by ljackson.desoto In reply to

Had already tried and it didn't work. Thanks anyway.

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by w2ktechman In reply to Windows 2K Re-Booting

Sounds like a HW issue. Have you tried checkdisk?
Another thought would be to plug the HDD into another system and scan it. Also, scan with AV.
I would also limit the things plugged into the system to just what is needed. There should be no external devices after keyboard/mouse. If it still has problems, try booting into the recovery console and disabling drivers and unneeded services (long and greuling task).
Or you can open up the system and remove all except 1 RAM chip, remove the CD drive, Floppy drive, modem, NIC, extra cards, etc. until only the HDD and 1 RAM and vidoe is present. Try booting again.
post back if the problem continues

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by sgt_shultz In reply to Windows 2K Re-Booting

that is a great post, imho.
my opinion is, if you have no reason to suspect a hardware malfunction (like: the reason they 'upgraded' to win2k is flakeyness that you might still be seeing due to bad hardware)
you have described perfectly the result of a 'reboot on system error' which is the default on a win2k box. in your case, if not bad hardware, could easily be a driver.
in a w2k system that once worked, my recommendation would be to do a 'rescue' install (a second os install on the same pc). that os would theoretically work and you could use it to load and edit the registry entry controlling the reboot on system error. then you'd stop at the blue screen and you could work that error message.
here is some wild guessing: you installed a printer with the me driver maybe or you didn't update the bios in the system before putting on win2k...like that.
really need to know if it ever worked with w2k...have you considered an 'in place upgrade'? you boot from the w2k install cd and pick Setup. It looks like it's gonna whomp your whole hard drive maybe and reinstall win2k. but just wait because it will find the old installation and offer to repair it. Do that and maybe you'll get lucky and that will fix it. if it worked before...
directions for that and for the 'rescue install' to edit the 'reboot on system error' can be found at support.microsoft.com

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by sgt_shultz In reply to

i just got that this is a Gateway. so i would go to the gateway website and put in the serial number and download all the latest drivers for win2k and the latest bios. if you find there are no win2k drivers available the box may be too old to work well without a lot of hair pullling on your part.
my shotgun approach to upgrading these pc's is:
1 update the bios
2 download and burn a cd of the drivers
3 notice what software exisits on old system that will give grief (old AV, firewall, scanner software and more below). tell the cust: too old to work...
4 Find all the old incompatible software (like old ez cd creater, old multifunction printer softwaer) and put in baggy for cust. re-emphasising only good for upgrade proof of purch. now.

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by ljackson.desoto In reply to

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by ljackson.desoto In reply to Windows 2K Re-Booting

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