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  • #2141323

    Windows.32 exe IO issue

    by dmon_pnda ·

    Hello, I help people fix pc issues; I received this laptop with windows vista originally on it. The pc has been to a repair shop before and the OS may have been updated but he does not know. The laptop gets to the Acer logo, gives a black screen and gives a “Windows32.exe IO read issue” message so I assumed a OS repair or reinstall but the laptop does not have the ability to boot from USB. The hard drive has recently been replaced; Any suggestions would be appreciated.

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    • #2416278

      You need to run an antimalware scan

      by Wizard57M-TR ·

      In reply to Windows.32 exe IO issue

      Windows32.exe is not a part of MS Windows operating systems, and is often associated with trojans, spyware and other malware. You may have to find a bootable CD or DVD with antimalware scan included.

    • #2418884

      Follow this steps

      by jessewalter375 ·

      In reply to Windows.32 exe IO issue

      Step 1: Restore your PC back to the latest restore point, “snapshot”, or backup image before error occurred.
      To begin System Restore (Windows XP, Vista, 7, 8, and 10):
      Hit the Windows Start button
      When you see the search box, type “System Restore” and press “ENTER”.
      In the search results, find and click System Restore.
      Please enter the administrator password (if applicable / prompted).
      Follow the steps in the System Restore Wizard to choose a relevant restore point.
      Restore your computer to that backup image.
      If the Step 1 fails to resolve the IO.SYS error, please proceed to the Step 2 below.

      Step 2: Run SFC (System File Checker) to restore the corrupt or missing IO.SYS file.
      System File Checker is a utility included with every Windows version that allows you scan and restore corrupted system files. Use the SFC tool to fix missing or corrupt IO.SYS files (Windows XP, Vista, 7, 8, and 10):

      Hit the Windows Start button
      In the search box, type “cmd” but DO NOT PRESS “ENTER”.
      Press and hold “CTRL-Shift” on your keyboard while pressing “ENTER”.
      You’ll be prompted with a permission dialog box.
      In the box, click “YES”.
      You should have a black screen with a blinking cursor.
      In that black screen, type “sfc /scannow” and hit “ENTER”.
      SFC will begin scanning for IO.SYS issues and any other system file problems.
      Follow any on-screen commands to complete the process.
      Please be aware that this scan might take a while, so please be patient while it is working.

      If this Step 2 fails as well, please proceed to the Step 3 below.

      Step 3: Perform a Windows Update.
      When the first two steps haven’t solved your issue, it might be a good idea to run Windows Update. Many IO.SYS error messages that are encountered can be contributed to an outdated Windows Operating System. To run Windows Update, please follow these easy steps:

      Hit the Windows Start button
      In the search box, type “Update” and press “ENTER”.
      In the Windows Update dialog box, click “Check for Updates” (or similar button depending on your Windows version)
      If updates are available for download, click “Install Updates”.
      After the update is completed, restart your PC.
      If Windows Update failed to resolve the IO.SYS error message, please proceed to next step. Please note that this final step is recommended for advanced PC users only.

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