Windows 7 Explorer

By djthomas ·
Ever since I got Windows 7, my Windows Explorer (not Internet Explorer) keeps shutting down & restarting. It does this about every other day. Do you have any ideas about what could be causing this? Thanks.

Debbie Thomas

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All Answers

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Is this an Upgrade from XP?

by markp24 In reply to Windows 7 Explorer


I have run across strange things when people "upgrade from xp to 7,
According to Ms you should not do that, from xp to win7 you must do a custom , which reformats your hdd..
see this

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Windows & Explorer

by djthomas In reply to Is this an Upgrade from X ...

No, this is not an upgrade from XP. I bought a new computer & Windows 7 was installed on it. This is the only note-worthy problem I have had with Windows 7.

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What are you doing

by NexS In reply to Windows 7 Explorer

Right before (or a few minutes before) the problem occurs?

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Windows 7 Explorer

by djthomas In reply to What are you doing

Most of the time I am doing nothing before. Or sometimes I go to the Control Panel Menu via the Start Menu. Or sometimes I'm in Explorer. Or sometimes I'm in MS Paint. There doesn't seem to be any certain pattern with what I'm doing before.

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After research,

by jfuller05 In reply to Windows 7 Explorer

I've found that people's solutions to the 7 explorer crashes are:

1. System restore

2. Re-install

So, I suggest trying a system restore before doing a reinstall.

You can perform a system restore by clicking the Start button . In the search box, type System Restore, and then, in the list of results, click System Restore. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

Then click on a restore point and when it reboots Windows will let you know if it was successful or not.

Just to let you know, the restore wasn't successful for some people and a reinstall was the only solution.

Hopefully, the system restore option will work for you.

edit: before a restore, try de-cluttering your computer (it's worth a shot).

Uninstall all trial software, run anti-virus and anti-malware scans, defragment, etc.

2. Run a ChkDsk (Start > "cmd" > Right Click > Run as Admin > "chkdsk"

3. Run SFC / SCANNOW (Start > "cmd" > Right Click > Run as Admin > "sfc / scannow"

4. Open Explorer > Organize > Folder & Search Options > View > Advanced Settings > check 'Launch folder windows in a separate process' > Apply > OK

Hopefully, these suggestions will work. :)

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If the system is still relatively new

by seanferd In reply to After research,

you can probably have the vendor take a look at it for free as well.

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Quick and safe solution

by cybelmar In reply to Windows 7 Explorer

Even before making a System restore or attempting to reinstall IE7, I do recommend you to restore its default settings:

Good luck! :)

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Best Option

by prrethish In reply to Windows 7 Explorer

type sfc /scannow in run command

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Windows 7 Explorer

by djthomas In reply to Windows 7 Explorer

I want to say "Thanks" for all the helpful advice on this problem. It seems that after running "sfc /scannow" over 2 weeks ago, I have had no problems with Windows Explorer shutting down & restarting. The scan found a few corrupted files & promptly fixed them. I also uninstalled some outdated trial software that I forgot about having. All in all, I am very pleased with the results & hope this problem will not occur again. But if it does, I will try another system scan. Thanks again & keep up the good advice.

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