Laptops

Question

Gravatar
0 Votes
Locked

Windows 7 login error - HRESULT Error 0x8007ffff

By McIntyreM ·
Recently I purchased three HP ProBook 4425s laptops. I setup the first one just the way I wanted and then captured the image using MDT 2010. After the image was captured successfully, I rebooted the laptop. After the laptop rebooted and re-setup the devices and then a new user wizard opens up. I create a user account that didn't previously exist on the laptop. Afterwards, it brings me to that new user's desktop. Then I went to the Computer Management Local Users screen; and then I reactivated the Administrator account. Then I logged off the computer and tried to login using that Administrator account. After clicking the login button, I get the following error:

Windows Security
HRESULT Error 0x8007ffff

That's all the error shows and the only button you can click on is the OK button. There are no additional details. I know that I'm typing the correct password because when I type the wrong password, it tells me that the username and password are invalid.

Does anyone know how to fix this problem?

This conversation is currently closed to new comments.

Thread display: Collapse - | Expand +

All Answers

gravatar
Collapse -

Clean install to solve HRESULT error

by McIntyreM In reply to Windows 7 login error - H ...

The documentation that Microsoft has is insufficient to help me with this problem.

However, since I posted this initial question, I have completely wiped out the system and conducted a clean install. This time I installed it my way, without using what came with the HP laptop. After everything was installed, I captured the image with MDT 2010. No problems this time. All accounts are working properly.

gravatar
Collapse -

Problem solved - no reinstallation needed.

by McIntyreM In reply to Windows 7 login error - H ...

After months of trying to figure out this problem, someone posted a solution to my question on another tech forum. This solution does not require a reinstallation of anything, if you are currently experiencing this problem. Just follow the steps below. If you're planning on capturing an image of an HP computer, I would recommend that you complete these steps BEFORE you capture the image. But chances are, you found this because it's too late and you are having this problem now.

Uninstall:
-Device Access Manger for HP ProtectTools
-Privacy Manager for HP ProtectTools
-Drive Encryption for HP ProtectTools
Reboot

Uninstal HP ProtectTools Security Manager
Reboot

Source for this solution:
http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/Windows_7/Q_26568112.html#a36138069

gravatar
Collapse -

Nice to know you got it fixed....

by Peconet Tietokoneet In reply to Windows 7 login error - H ...
gravatar
Collapse -

Same problem here

by zmudd In reply to Windows 7 login error - H ...

It happened to a customer of mine with a HP dv-7-4165dx. The fingerprint reader stopped working and he couldn't remember the password so I blanked out his password with VistaPE. I clicked on his logon upon the next startup and got HRESULT Error 0x8007ffff.
I was able to resolve this by logging into his account in safe mode and setting up a new password. I restarted and when I clicked on his account and password, I was given two options, 1) to enter the previous password or 2) you've forgotten the previous password - all settings stored by the HP Protect software would be deleted. I chose the forgotten option and then everything came up normal.

Back to Laptops Forum

Start or search

Related Discussions

Related Forums