Storage

Ask something
Question Locked

Windows 7 pro 64 cd/dvd problem

0 helpful
17 replies

by artmagega

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

Have windows 7 pro loaded on a HP Pavilion Elite.
All works well EXCEPT all cds including external USB.
Device manager reports a yellow "!" on all three cd devices. and reports;
"a driver for this device has become disabled" "An alternative device...."

What is the problem? I installed Windows 7 thru the USB cd but now it exibits the same error.
Can you help??

17 replies

by ron k.

Which model number do you have? It may be a driver issue.

by artmagega

E 9180F.
Was on HP site. nothing specific. I believe it is a driver issue on a 64 bit system.

by artmagega

I re installed windows 7. Drivers reported as current and assumed ok.

It does not work. Three seperate and different cds and a blue ray report the same problem.

If it is driver problem, then it must be corrupted on the original 64 bit cd. (Our beloved Microsoft stuff).

You cannot delete cdrom.sys in System32 and reload from an exterior source without considerable effort.

This should not have to happen on any OS.
Cd devices should work! I have never in 20 years of IT stuff had to fight with this crap.

Is anybody got a real answer. Microsoft seems unwilling to admit this as an issue.

by artmagega

Up dated all I could find on HP site, Intel site. Window 7 repair does not. Keeps giving me the same answer. Code 32 error asks for a driver. Tried USB. Same problem. nice yellow ! on device in control panel.
Looking for registry issue. These are SATA drives and usb Samsung.

by willcomp

IDE/SATA and USB are among the devices controlled by the southbridge chip -- hence chipset driver installation.

One other possibility is a faulty or corrupt BIOS. Try flashing BIOS with current release.

I have had no problems with Win 7 x64 so it is not an OS problem per se.

by artmagega

This is one of the first things done. All that are listed on HP site have been updated or loaded again. No change. No cd's including USB. The Bios reads the device. Windows give a code 32 error (??)

by ron k.

HLDS GH40L DVD-R/RW Drive Firmware Update

by artmagega

Updated Bios. Nothing.
Updated Chipset. Nothing.
Drivers all updated.
Regedit to remove high and low filter worked!

It seems to have done the trick.

by artmagega

Updated Bios. Nothing.
Updated Chipset. Nothing.
Drivers all updated.
Regedit to remove high and low filter worked!

It seems to have done the trick.

by seanferd

The old standby. Odd it wasn't mentioned before, and it didn't occur to me, either.

Edit: Oops -no, that was at one of Balge's links. Give that Balge a Thumb!

by peconet tietokoneet

Have your computer drivers disc ready (not the windows cd/dvd).

Right Click on the Usb that has the Yellow exclamation mark (!). Now select "update driver" then select your driver disc drive and then Click on "Enter" on your keyboard, this should get it to search your drivers disk for your 64 bit drivers and when found it will update them. If not you will have to drill (search) down on your drivers disk and find the "64 bit" section then the "Usb" section and then follow as above.

Hope all goes well.

by artmagega

Regedit to remove high and low filter worked!

Did not receiver any driver disk with system.

This discussion is closed to new replies.