Windows 7 pro 64 cd/dvd problem

By artm ·
Have windows 7 pro loaded on a HP Pavilion Elite.
All works well EXCEPT all cds including external USB.
Device manager reports a yellow "!" on all three cd devices. and reports;
"a driver for this device has become disabled" "An alternative device...."

What is the problem? I installed Windows 7 thru the USB cd but now it exibits the same error.
Can you help??

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All Answers

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There are, guessing, 25-30 HP Pavilion Elites.

by Ron K. In reply to Windows 7 pro 64 cd/dvd p ...

Which model number do you have? It may be a driver issue.

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Hp model Pavilion Elite E9180F

by artm In reply to There are, guessing, 25-3 ...

E **80F.
Was on HP site. nothing specific. I believe it is a driver issue on a 64 bit system.

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Nothing specific? You're kidding right?

by Ron K. In reply to Hp model Pavilion Elite ...
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Windows 7 pro 64 cd/dvd problem

by artm In reply to Nothing specific? You're ...

This is one of the first things done. All that are listed on HP site have been updated or loaded again. No change. No cd's including USB. The Bios reads the device. Windows give a code 32 error (??)

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So what is this one? Same page.

by Ron K. In reply to Windows 7 pro 64 cd/dvd p ...

HLDS GH40L DVD-R/RW Drive Firmware Update

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Problem solved....!!

by artm In reply to So what is this one? Same ...

Updated Bios. Nothing.
Updated Chipset. Nothing.
Drivers all updated.
Regedit to remove high and low filter worked!

It seems to have done the trick.

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by mashokkumardit In reply to Windows 7 pro 64 cd/dvd p ...

reinstalled the driver and restart it and checked it

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Install driver did not work

by artm In reply to Solution

I re installed windows 7. Drivers reported as current and assumed ok.

It does not work. Three seperate and different cds and a blue ray report the same problem.

If it is driver problem, then it must be corrupted on the original 64 bit cd. (Our beloved Microsoft stuff).

You cannot delete cdrom.sys in System32 and reload from an exterior source without considerable effort.

This should not have to happen on any OS.
Cd devices should work! I have never in 20 years of IT stuff had to fight with this crap.

Is anybody got a real answer. Microsoft seems unwilling to admit this as an issue.

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Chipset Driver

by willcomp In reply to Windows 7 pro 64 cd/dvd p ...

Have you installed the chipset drivers?

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