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Windows 98 won't shutdown

By jdesch ·
Computer hangs at the shutdown screen.
Here is what I've done so far:
-Checked video card and driver
-Checked sound card and driver
-Removed Windows Exit sound.
-Turned off APM
-Disabled Fast Shutdown
-Disabled Norton AV
What else canI do?

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Windows 98 won't shutdown

by zuikaku In reply to Windows 98 won't shutdown

This is a well-known problem.
Since you've tried all that, I would next install the patch, if you haven't already done so. Look at http://www.microsoft.com/windows98/downloads/contents/WURecommended/S_WUFeatured/Win98SE/Default.asp for informationabout downloading and installing the patch for Windows 98 SE.

And check out http://support.microsoft.com/support/kb/articles/Q238/0/96.ASP for further information about troubleshooting the shutdown problem.

More than likely, you'll have to go through the msconfig procedure, turning off and on various parts of the startup process to determine which program or driver is the likely cause. Then, you'll have to upgrade or remove that problem driver.

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Windows 98 won't shutdown

by Shanghai Sam In reply to Windows 98 won't shutdown

Fixed one of our Win98 SE machines. The PC in question was just a straight Win98 machine. I actually ended up just disabling APM and that worked. (answer #

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Windows 98 won't shutdown

by drew_lgca In reply to Windows 98 won't shutdown

Go to microsoft.com windows update ( on internet explorer =>tools => update. Download all the critical updates and look at the recommended. This was fixed the problem at my work (appox. 20 PC)

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Windows 98 won't shutdown

by Shanghai Sam In reply to Windows 98 won't shutdown

Thanks for your help.

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Windows 98 won't shutdown

by todd.vogl In reply to Windows 98 won't shutdown

We ran into this a lot with Win95, we have not worked with 98 very much, so I'm not sure if this will work or not. When this happened with Win95, we would boot the system up in save mode and shut the system back down. After doing this the system would shut down witout hanging.

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Windows 98 won't shutdown

by Shanghai Sam In reply to Windows 98 won't shutdown

Thanks for your help.

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Windows 98 won't shutdown

by lyallaust In reply to Windows 98 won't shutdown

I have actually had one case of this where it was the network connection causing the problem. Try also removing unnecessary network protocols.

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Windows 98 won't shutdown

by Shanghai Sam In reply to Windows 98 won't shutdown

Thanks for your help.

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Windows 98 won't shutdown

by cstevens In reply to Windows 98 won't shutdown

download the critical updates package from www.windowsupdate.com

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Windows 98 won't shutdown

by Shanghai Sam In reply to Windows 98 won't shutdown

Thanks for your help.

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