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  • June 27, 2000 at 1:57 am #2072864

    Windows Explorer Causing an illegal oper

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    by benjamin · about 24 years, 3 months ago

    First thank you to all who responded to this question the first time I submitted. Before responding to this resubmit, bear in mind I tried ALL of the suggestions everyone gave (apart from loading Linux). I am offering all of my points to solve this before I restore my system. I have faith that this can be fixed but I need your help.

    PROBLEM: After doing some file maintenance (moving files to floppies, deleting, etc.) I tried to delete some FOLDERS and received the following message:

    This program (Explorer) has caused an illegal operation and will be shut down. And here are the details:
    EXPLORER caused an invalid page fault in
    module KERNEL32.DLL at 0167:bff720ff.
    Registers:
    EAX=c0030100 CS=0167 EIP=bff720ff EFLGS=00010246
    EBX=81766394 SS=016f ESP=0059e6b4 EBP=0059e6c0
    ECX=ffffffff DS=016f ESI=81734b60 FS=2207
    EDX=00000000 ES=016f EDI=00000000 GS=0000
    Bytes at CS:EIP:
    f2 ae 8b 75 08 6a 02 e8 a9 ef ff ff 5f 5e 5b c9
    Stack dump:
    828eab5c 81734b60 81766394 0059e6d4 bff94f1f 00000000 00000003

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    • June 27, 2000 at 2:12 am #3782843

      Windows Explorer Causing an illegal oper

      by ddhamm · about 24 years, 3 months ago

      In reply to Windows Explorer Causing an illegal oper

      Sorry you are having these problems!! You need to specify what version of Windows you are running…also, if it is Win 95, there is an “A” and a “B” version.

      Without knowing what you have, I did find this for Win 98 at the Microsoft site:
      http://support.microsoft.com/support/kb/articles/Q191/6/09.ASP?LN=EN-US&SD=gn&FR=0

      The error messages you are getting are on this page.

      This is what it says:
      CAUSE
      This behavior can occur if the Microsoft Windows 95 version of the Explorer.exe file is located in the root folder of drive C.

      RESOLUTION
      To resolve this behavior, rename or delete the Explorer.exe file in the root folder of drive C. For information about how to rename or delete a file, click Start, click Help, click the Index tab, type “files” (without quotation marks), and then double-click the “Renaming” or “Deleting” topic. Then, extract a new copy of the Explorer.exe file from your Windows 98 CD-ROM to the Windows folder on your hard disk. For additional information about how to extrac

    • June 27, 2000 at 2:16 am #3782842

      Windows Explorer Causing an illegal oper

      by dmiles · about 24 years, 3 months ago

      In reply to Windows Explorer Causing an illegal oper

      Go to Run box and type in MSCONFIG and check the lines that point to the virtual memory and stack dump these two lines can be increased to motheboard spec.
      Also when confronted with a KERNEL32.DLL corrupt file ,I rerun the OS from the CD-rom only and it reinstalls the dll files without interferring with current set up.Hope this helps

    • June 27, 2000 at 2:32 am #3782834

      Windows Explorer Causing an illegal oper

      by phinaddict · about 24 years, 3 months ago

      In reply to Windows Explorer Causing an illegal oper

      First rename Kernel32.dll to Kernel32.old, find the Kernel32.dll on your OS CD and copy it to the same directory as Kernel32.old. If you can’t find it there get a copy from someone or let me know your exact OS and I can send it to you. Reboot yourcomputer and everything should work. You might have to do the same thing with Explorer.exe as well. It sounds like you have some corrupt files to deal with.

      Good Luck!

    • June 27, 2000 at 2:35 am #3782832

      Windows Explorer Causing an illegal oper

      by calves · about 24 years, 3 months ago

      In reply to Windows Explorer Causing an illegal oper

      Well, I think you’re spending much time and points on this issue.
      If you can afford or if if you have an extra disk, any size, take the original out, install your OS (40 minutes tops)re-insert your disk as a slave, retrive all the important info, fdisk and format your original disk and re-install the OS.
      Even if you get this one fixed, doesn’t mean it won’t be other issues down the road.

      that’s my 2 cents. Good luck!

    • June 27, 2000 at 3:11 am #3782817

      Windows Explorer Causing an illegal oper

      by rraheb · about 24 years, 3 months ago

      In reply to Windows Explorer Causing an illegal oper

      I believe that what you need to do is to re-install your operating system on the same root directory which it is currently installed on. This way you would keep all your settings for all your programs and you wouldn’t lose anything.

      All you need is a copy of your operating system on a CD or you might already have it on your hard disk.

      Hope this works, I’m sorry if it was posted the first time you submitted your question, but i haven’t seen it.

      Rafik El-Raheb.

    • June 27, 2000 at 3:52 am #3782802

      Windows Explorer Causing an illegal oper

      by jewright · about 24 years, 3 months ago

      In reply to Windows Explorer Causing an illegal oper

      I have had the same type of problem on several different machines. In every case, I have been able to uninstall Internet Explorer from the add remove programs applet in control panel and then re-install it to fix the issue. I am also curious as to the folders your deleted.

      Thanks…..Jeremy

    • June 27, 2000 at 4:00 am #3782795

      Windows Explorer Causing an illegal oper

      by steve cody · about 24 years, 3 months ago

      In reply to Windows Explorer Causing an illegal oper

      Instead of putting in another hard drive, you can reinstall Windows into another folder on your hard drive. If you can delete folders with this installation, then your problem is definitely related to the original installation of Windows.
      Also, I don’t remember if I saw this, but try running a disk repair program, like Scandisk, or Norton Disk Doctor. If you have corruption in FAT, or something like that, then you will have erratic problems.
      Good luck. BTW, this is way too many points to be giving away…..
      – Steve Cody

    • June 27, 2000 at 4:02 am #3782794

      Windows Explorer Causing an illegal oper

      by techmail · about 24 years, 3 months ago

      In reply to Windows Explorer Causing an illegal oper

      Sounds like it could be a fat problem. This may be a last option, but you may need to backup and reformat the partition.

      JDA

    • June 27, 2000 at 4:41 am #3782779

      Windows Explorer Causing an illegal oper

      by todd fulcher · about 24 years, 3 months ago

      In reply to Windows Explorer Causing an illegal oper

      I know this may sound simple, but back from my tech support days, we had some standard things that we had customers do in situations like this, and 90% of the time, their problem would be solved. Just do the following:

      1. Delete all temporary files in the c:\windows\temp folder.

      2. Scandisk and fix any errors found.

      3. Defragment your hard disk.

      4. Lower your graphics acceleration setting. I’m sure you know how to do this (right-click on My Computer, select Properties, click the performance tab, click on Graphics, and move the slider one space to the left from its present position).

      If you still are unable to delete the folders in question, then restart in DOS mode and delete them from there. You didn’t say whether the problem was occuring for EVERY folder that you try to delete. I’ve had this happen before on a corrupted folder. Deleting it from DOS mode was the only thing that worked for me.

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