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Windows Explorer Error

By arichart ·
I have a new XP machine with a small problem. The icons on the desktop and the in the start menu for "My Computer" and "My Documents" do not work. I get the hourglass pointer for a couple of seconds and then nothing. When I go to restart or shut down the machine I get and End Program dialog box for explorer.exe. Any help or ideas?

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by sgt_shultz In reply to Windows Explorer Error

sorry, moving the office this week or i would explore support.microsoft.com on this for you.
but
you did put on all critical updates for xp, yes? and all sp's for ie?
does it do it in safe mode?

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by w2ktechman In reply to Windows Explorer Error

best bet, reinstall Service pack. Then all of the patches following it.
Or
You can try replacing Explorer.exe. It can get tricky, you have to close explorer.exe to rewrite it. Luckily it can be done easily enough using the task manager, close explorer, start a new task, rename explorer.exe (I like explorer.old), copy the new explorer.exe (same revision). restart explorer.

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by arichart In reply to Windows Explorer Error

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