Windows Explorer error message

By delldude510 ·
Everytime I start windows I get an error message on my desktop "cannot find file C:///" check spelling or file path? I cannot find this file on computer, I beleive this file does not exist. Any info as to how to remove this error message would be greatly appreciated, I have tried various programs to get rid of this error message. Thank you.

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How long has it been since you ran a comple system scan....

by ThumbsUp2 In reply to Windows Explorer error me ...

... with anti-virus/anti-malware software while in Safe Mode?

The error you're getting means something is trying to start up, either from the registry or from the start menu, and it can't find the file being called.

Run some system scans while in Safe Mode and tell us what it finds.

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Followed ThumbsUp2 suggestion

by delldude510 In reply to How long has it been sinc ...

I ran the scans as you suggested,anti virus found nothing. Anti Malware found 3 cookies.

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See if this will help

by Jacky Howe In reply to Windows Explorer error me ...

There are seven Run keys in the registry that cause programs to be run automatically:





HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\ RunServices

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\ RunServicesOnce

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\ RunOnce\Setup

Click Start, Run type regedt32 and press Enter.

Right click on the Key to be modified and select Export to save a Backup before making any modifications.

Or you can try this:

Click on Start, Run and type in msconfig and press Enter. Disable every single entry in the list on the startup Tab. Select the Services Tab. Down the bottom you will see a Box next to 'Hide All Microsoft Services' click on the Box and then unselect any related Files that may be a reference to anything that you have NOT installed, in the list on the Services Tab. Click Apply, Close you will be asked to Restart.

To check the Registry location for the offending file you can use Msconfig
Click Start and type msconfig and press Enter.
For the first suspicious item, expand the "Location" column to see where it is loading from in the registry.
Click on Start, Run, type "regedt32" and click OK.
Browse to the key listed in the "Location" column for Msconfig.
Delete the key on the right hand side only, that specifically matches that startup item. **See example below.**
Note the "Command" folder in Msconfig. Browse to this folder, and delete the .exe file itself. **See example below.**
In this example, the Startup Tab of Msconfig indicates that:
xyz.exe loads from Command "C:\WINDOWS\xyz.exe" and Location
In this case, we go to the registry editor and find that Run key on the left window. On the right hand Window pane you'll see each item in that Run key, specifically "xyz.exe" in this case. Delete the entry for "xyz.exe" in the registry only.
Browse to the C:\WINDOWS folder, and manually delete the xyz.exe file that resides there if it is still there.
Repeat these steps for each suspicious item.

Also run Ccleaner.


Download and install CCleaner to tidy up your Registry. Backup the Registry as you go along, rescan again and again saving as you go until there are no errors left.

Cleaner: Windows

When you first open Ccleaner you will have an option to Analyze or Run Cleaner, after checking the left Pane and making your choices. Delete all Temp Files. If you scroll down you will see a greyed out box that has Advanced next to it. Left click on it and keep pressing OK to all of the responses. I normally Untick Windows Log Files and Memory Dumps as they may come in handy.

You don't have to install all of the add ons or shortcuts just the one to the Desktop.

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Also check these locations for a reference to the file

by Jacky Howe In reply to See if this will help

HKCU\Software\Microsoft\Internet Explorer\Main

HKLM\Software\Microsoft\Internet Explorer\Main

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by edwardspratt In reply to Windows Explorer error me ...

check calling to the folder through seeing if the startup folder has a link to it

also check msconfig and see if there is a startup that is calling that directory

it is likely a typo as c:\\ would open the C directory and C:\\\ is one to many hashes (in effect asking the computer to find a directory in the root directory that contains a null value and then the to find the folder that is stored within that null valued folder... )

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by delldude510 In reply to startup

Wanted to thank you all for your help and suggestions. I found that the uninstaller program was running at start up. Went to msconfig deselected the uninstall program. Problem disappeared! Again thanks for everyone's help.

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Sounds as if something did not complete......

by ThumbsUp2 In reply to Thanks

Did you recently uninstall something which required a reboot? Sounds as if it did not complete the final steps after a reboot.

What was it you attempted to remove?

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window explorer error message

by delldude510 In reply to Sounds as if something di ...

don't remember uninstalling any programs.also don't know why this program was starting everytime with windows? think it's solved for now though? i'll let you know if it reacurs.

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If you only

by Jacky Howe In reply to window explorer error mes ...

stopped it from starting up it isn't fixed. Follow the instructions in my first post to remove the reference to it using msconfig and the Registry editor.

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Windows Explorer Error

by delldude510 In reply to If you only

I relise it is not fixed but at least it stopped popping up everytime I loaded windows. I went back to your first post and followed your directions for using msconfig and regedit,but I could not find any instance of this file or anything pertaining to it. I really do appreciate all your help. Thank you again.

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