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by pruny9090

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Windows Installer message "The feature you are trying to use is on a network resource that is unavailable." occurs when I am trying to install a program from a CD drive on a Windows XP Home Edition PC.

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by rob miners

You can also run MsiZap.exe and it is available from the Installer Cleanup Utility package:

The following file is available for download from the Microsoft Download Center:

Download the Windows Installer Cleanup Utility package now. http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe

The installation will install to C:\Program Files\Windows Installer Clean Up\MsiZap.exe

Use the msizap tool with the flag g! and it will identify orphan files, then you can delete them.

Msizap.exe uses case-insensitive command line options shown in the following table.

Option Description :

* Removes all Windows Installer folders and registry keys, adjusts shared DLL counts, and stops Windows Installer service. Also removes the In-Progress key and rollback information.

a Only changes ACLs to Admin Full Control for any specified removal.

g For all users, removes any cached Windows Installer data files that have been orphaned.

p Removes the In-Progress key.

s Removes Rollback Information.

t Removes all information for the specified product code. When using this option, enclose the Product Code in curly braces. This option may be used with either the full path to the .msi file or with the product code.

w Removes Windows Installer information for all users. When this option is not set, only the information for the current user is removed. Use of this option requires that the user's profile be loaded so that the user's per-user registry hive be available.

? Verbose help.

! Forces a 'yes' response to any prompt.

Keep us informed as to your progress if you require further assistance.

If you think that any of these posts have solved or contributed to solving the problem, please Mark them as Helpful so that others may benefit from the outcome.

by pruny9090

Thank you for your help Jacky. I downloaded and ran Windows Installer Cleanup Utility and it came up with this message: 'Error 1714. The older version of Windows Installer Clean Up cannot be removed. Contact your technical support group.' I then downloaded MsiZap.exe and ran it - without success. I would appreciate any further help to resolve this problem.
I was originally trying to remove the Roxio Easy Media Creator 7 program from my Windows XP PC but so far have been unable to.

by rob miners

Download Roxio Zap 1.0 and run it and then use the Cleanup utility.

http://www.softpedia.com/get/Tweak/Uninstallers/Roxio-Zap.shtml

Keep us informed as to your progress if you require further assistance.

If you think that any of these posts that been made by all TR Members have solved or contributed to solving the problem, please Mark them as Helpful so that others may benefit from the outcome.

by heludaye

what kind of installer your trying to install??

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