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9 replies

by corichu

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My computer recently began to restart by itself and resets to a small resolution. It will do this while I'm on AOL or offline in a program such as Word, a game, or in Corel Webmaster. What happened and what can I do to fix the problem?

(I haven't added any new software recently) I appreciate your input.

9 replies

by brian

AOl automatically sends updates to you. You can't reject them. They may have updated a shared file and messed up all of those programs. Any program could do this but since you said you haven't added anything I would suspect AOL or Windows Update.

by dmiles

First check the computer for any viruses,then run scandisk to see if there are any disk errors or file corruption
The other option would be to check the cpu and make sure that it is running properly

by timthetoolman

Hi,

I think soulrider's last suggestion of the CPU working correctly means that you should make sure its not overheating.

Often motherboards' manufacturers will have downloadable utilities to check the temperature of the CPU. It would be worthwhile doing this.

Cheers,
Tim.

by daz'n'ash

I had a similar problem one time, it was associated with Microsoft Word. I would be working in it and suddenly the computer would restart itself. The problem was not caused by a virus, it was probably corrupt files. I had to folow some simple instructions found in Microsoft Knowledge base. http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;Q302602
CAUSE
The following files may be corrupted:

Mso9.dll

Winword.exe

RESOLUTION
To resolve this issue, follow these steps:

On the taskbar, click Start , point to Find , and then click Files and Folders .

On the Name & Location tab, type mso9.dll in the Named box, and then click Find Now .

In the list of files found, right-click mso9.dll , and then click Rename . Type mso9.old , and then press ENTER.

Repeat steps 1 through 3 to find the Winword.exe file and rename it to Winword.old. Close the Find dialog box.

On the taskbar, click Start , point to Settings , and then click Control Panel .

In Control Panel, double-click Add/Remove Programs .

On the Install/Uninstall tab, click Microsoft Office 2000 in the list of installed programs, and then click Add/Remove .

In the Maintenance Mode dialog box, click Repair Office .

In the Reinstall or Repair dialog box, click Repair errors in my Office installation , and then click Finish .

Try this and see what happens. If the problem remains, search the Microsoft Knowledge Base for the problem and solution to it.

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