Windows Network Printing Issue

By wearearewe ·
I'm trying to debug a network printing issue and could use some help. We have a small point of sale application with two terminals for taking orders, printing receipts & product notes. The receipt printers are serial and the network printer is used for product notes. Our issue is that the notes randomly fail to print from one of the terminals.

Hardware in use:
Server - HP / Win 2003 SBS
Terminal - HP / Win XP Pro
Terminal - Clone / Win 2k
Printer - Lexmark 323 w/NetGear PS101v1
(Installed on the server and shared)
Router - Netgear RP614v2
Switch - Netgear EN104
Switch - Netgear FS116

The local network is configured as follows:
Because of the location of the incoming HSI connection it was necessary to centrally locate the Cable Modem & Router (RP614v2) and use two switches; one switch (FS116) for the server (co-located with other office computers, printers, etc...) and one switch (EN104) for the two Point of Sale Terminals and Network Printer. There is a single cable running from the router to each switch as an uplink. The network is configured as a single subnet with no additional bridging or routing enabled.

Although the notes randomly fail to print the Servers Event Log indicates that the document spooled and was sent to the printer successfully. I've swapped the terminals & wall port and still the problem remains. Since the print job is spooled and sent I've ruled out the application as an issue. Keep in mind, only one of the terminals has an issue printing! Even though I swapped the terminals and the wall port the issue remains isolated. This simply does not make sense! If it were a terminal issue I would think swapping them the issue would follow the terminal. If it were a network issue I would think that swapping the wall port the issue would follow the port. Is it possible the print server or switch are prejudice? Any help on this matter would be greatly appreciated.


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