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Windows not recognizing new CD/DVD Burner

By shawn.paley ·
I recently purchased a new CD/DVD burner for my Toshiba Satellite P15 (the old one died a slow death). Pulled out the old one, put in the new one. Windows did not recognize or see it at all. Nothing shows in Device manager (no conflcts, no listing, etc.). Put my old one back in (which didn't work but would be recognized as there) and now that one is not recognized either.

Even sent back the new drive to get a replacement and same thing. Any ideas?

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remove drivers and shutdown

by ashij In reply to Windows not recognizing n ...

Hi! Shawn, If your CD?DVD drive is hot-swappable? Try this:

plugin your old cd/dvd drive and uninstall the device from Device Manager. When this is donw, shutdown your laptop. Take out the CD/DVD drive. Now Plugin your new CD/DVD drive. check if the BIOS recognizes it. If it does, then it might be that it needs drivers for windows. Unless windows recognizes it on startup.

Ash

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