Windows Profile Problem

By c.merci0522 ·
Im trying to help my grandmother with her computer. Recently she called me over to fix a profile problem. When she would try to log in to her windows account after starting the computer it would tell her that the account didnt exist (only account on the computer). So, I went into safe mode and swapped the file she was using with the back up file, but I didnt think about her pictures and videos that were on the other she is having a small anxiety attack thinking that she lost all of her pictures and videos...please tell me there is a way to go back in and grab these pics and videos or fix the old account to where it doesnt tell me that the account doesnt exist. By the way, this is not the first time this has happened to this account.

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