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Windows recovered from a serious error..

By lara_cy ·
Hey, i posted a previous question but it went all wrong, so reposting with better explanation and all my points !

Basically i've got a HP laptop, 2GHz, 256ram and boardband installed in which i use a wireless card to connect. in the last 2 weeks, whenever i leave my laptop on idle for a few hours (lets say overnight) i'll wake up to find it having restarted by itself. here is what i've attempted to rectify this :

1)run both adaware, spybot and norton
2)run chkdsk on startup
3)temporarily disable network connections (2 see if thats the problem, wasn't)
4)went to System settings, disabled "automatic restart when error occurs" and this is what i got.. :

Big lovely blue screen and the only thing i could make out of it was that a memory dump has been created and i should restart and run in safe mode to fix the problem. When i restart, windows loads up with no problems but then i get an Error Report telling me Windows recovered from a serious error and a log has been created. When i checked the Events Viewer in the systems log i clicked on the time that error occured and it just gave me a bunch of random numbers and parameteres which made no sense...

does anybody have any idea what is happening? it does this everytime my laptop is idle for ages (switched off all power options, i.e. standby etc)

thanks

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by dmiles In reply to Windows recovered from a ...

CAUSE
This problem occurs because after a Minidump file is written, the paging file continues to have a flag set that indicates that a Minidump file must be written.
RESOLUTION
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

To resolve this problem, download the following file from the Microsoft Download Center:
Download Q317277_wxp_sp1_x86_enu.exe now

WORKAROUND
You can solve this problem by recreating the pagefile. To re-create the pagefile, follow these steps:
Click Start.
Right-click My Computer.
Click Properties.
On the Advanced tab, in the Performance section, click Settings.
In the Virtual Memory section, click Change.
For Paging file size for selected drive, click No Paging File, and then click Set.
Click Yes after the following warning appears:
If the paging file on volume X: has an initial size of less than xx megabytes, then the system may not be able to create a debugging information file if a STOP error occurs. Continue anyway?

(X is the drive letter and xx is the amount of RAM installed on your computer minus 1 megabyte.)

Click System Managed Size.
Click OK four times, and then restart the computer when you are prompted.
For an alternative to this procedure, see the following Microsoft Knowledge Base article:
255205 How to delete the Pagefile.sys file in Recovery Console

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by lara_cy In reply to

service pack 2 was da answer! but none of the other updates did anything. thank god for this update

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by sgt_shultz In reply to Windows recovered from a ...

what dmiles is saying maybe is, have you tried shotgunning this by doing all critical updates and service packs?

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by lara_cy In reply to

Yeah that was the first thing i did..

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by lara_cy In reply to Windows recovered from a ...

COMMENT2 DMILES:

i downloaded the file from Mircosoft to stop the error msg but this is what it said when i tried to install it:

"Setup has detected that the Service PAck version of the system installed is newer than the update u r applying to it. You can only install this update on a computer with no Service Packs installed"

What now.... ? i manually changed the page file, but will that stop my laptop from actualy restarting?

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by Oz_Media In reply to Windows recovered from a ...

From what I see, this is related to a driver issue with SoundBLaster audigy cards and a driver update resolves it.

This was VERY common in Win2K and driver updates resolved it most of the time for my clients.

Update ALL drivers, sound, video etc. and also check your system hardware in the control panel for conflicts, yet I am sure you've done that.

It sounds like the common Audio issues though.

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by devinej In reply to Windows recovered from a ...

I ran into the same problem and found that the version of Norton Antivirus that installs with Norton Internet Security System 2004 Professional was the culprit. I uninstalled that software, rebooted, installed an older version of Norton A/V and turned on the XP Firewall. Th e problem has gone away but I lost some of the features that I had with the Norton 2004.

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by willcomp In reply to Windows recovered from a ...

Ah yes, remember your first question. Still surprised that evevt log didn't give us a clue.

Have you installed any software or hardware recently? 2 answers above give a couple of suspects.

Good luck.

Dalton

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by lara_cy In reply to

Heya, i did post what the event log said, but no one replied to it. it was just a bunch of numbers and parameters, had no text so don't think anyone knew what it was! thanks for the good luck :)

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by RCOM In reply to Windows recovered from a ...

The error message has a title and event number that would help.

Is there a stop message like; STOP: 0x0000008E (0x00000005, 0xD415017D, 0xF6ECEA94, 0x00000000)"........

Here's a sight that explains the different parts of all those meaningless numbers:

http://tinyurl.com/6qc5n

Here's a MS article that explains how to troubleshoot:

http://support.microsoft.com/?kbid=314084

For the PC that I have Norton installed on I also have disgarded the 2004 version and went back to 2003. Live update causes all kinds of problems. There is suposed fix at the following link.

http://www.symantec.com/techsupp/files/lu/lu.html

If you run Windows setup and select the repair feature the problem may be fixed.

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