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Windows Startup Issue

By brianlinzer ·
I had a system that got infected with a autorun.inf virus on it. Ran Symantec and Spybot on it. Got rid of the virus but now windows will not boot. It will hit the splash screen but will not go any further.

Any ideas????

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See if you can get into Safe Mode

by Jacky Howe In reply to Windows Startup Issue

Follow the steps below with the System started in Safe Mode with Networking.

Removing malware from System Restore points
To remove the malware, you must first disable System Restore, then scan the system with up-to-date antivirus software - allowing it to clean, delete, or quarantine any viruses found. After the system has been disinfected, you may then re-enable System Restore. The steps for disabling System Restore vary, depending on whether the default Start Menu or the Classic Start Menu is being used.

Default Start Menu
If using the default Start Menu, click Start | Control Panel | Performance and Maintenance | System. Select the System Restore tab and check "Turn off System Restore".

Classic Start Menu
If using the Classic Start Menu, click Start | Settings | Control Panel and double-click the System icon. Select the System Restore tab and check "Turn off System Restore".

After scanning the system and removing the offending malware, re-enable System Restore by repeating the steps, this time removing the check from "Turn off System Restore".

Click Start, Run type msconfig and press Enter.

Now if you have the Configuration Utility open.
Configure selective startup options
In the System Configuration Utility dialog box, click the General tab, and then click Selective Startup.
Click to clear the Process SYSTEM.INI File check box.
Click to clear the Process WIN.INI File check box.
Click to clear the Load Startup Items check box. Verify that Load System Services and Use Original BOOT.INI are checked.
Click the Services tab.
Click to select the Hide All Microsoft Services check box.
Click Disable All, and then click OK.
When you are prompted, save the settings and restart the PC.
When the System is disinfected re-run the Configuration Utility and in the System Configuration Utility dialog box, click the General tab, and then click Normal Startup.

Download Malwarebytes Anti-Malware, install it and update it.
Click this link<a href="http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe" target="_blank"><u>malwarebytes</u></a>

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform Quick Scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.

I would keep scanning with it until it is clean by closing out and rebooting and running it again.

Just to be on the safe side when you finish do an online scan with Bitdefender. Or Google for an online scanner.

http://www.bitdefender.com/scan8/ie.html

http://www.whoismadhur.com/2008/01/26/how-to-remove-virus-from-usb-drives/

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Booting

by brianlinzer In reply to See if you can get into S ...

Still will not go past the splash screen.

Any more ideas

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Try LastKnownGood

by Jacky Howe In reply to Booting

How to start your computer by using the Last Known Good Configuration feature in Windows XP

http://support.microsoft.com/kb/307852

Edit: after thought

Disconnect any USB devices before booting.

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