Windows Update problem

By wesley.chin ·
For some bizarre reason, one of the computers I support is now unable to access updates. What can be causing this? I have tried accessing updates by manually going to the Microsoft site too. the computer runs Windows XP Pro SP3. Previously, updates went off with no problem.

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Two suggestions...

by jfuller05 In reply to Windows Update problem

<b>To get the updates to re-appear and/or to be listed as available again.</b>
Go to Start/Run/CMD and type in:
del /q "%SystemRoot%\System32\Catroot2\Edb.log. Then try again.

<b>Can't download any updates and/or you receive an error message:</b>
Go to Start/Run and type in: regsvr32 wintrust.dll. If that doesn't help: Go to Start/Run and type in CMD. At the command prompt, type the following commands, pressing ENTER after each line:

net stop cryptsvc
ren %systemroot%\system32\catroot2 oldcatroot2
net start cryptsvc

Let me know if this helps.

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Still not updating

by wesley.chin In reply to Two suggestions...

after typing the first line,response is can not find the file specified

a message of success pops up after the mentioned Run line. But update still is not successful.

After the last mentioned series of commands, update is still not successful

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OK, one more suggestion...

by jfuller05 In reply to Still not updating

Go to Internet Explorer/Tools/Internet Options/Connections/Lan Settings and uncheck: Automatically detect settings.

This could work.

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If my above post doesn't work...

by jfuller05 In reply to Still not updating

the following link provides more in-depth information.

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No success

by wesley.chin In reply to If my above post doesn't ...

tried all of the suggestions, still no success. Am not able to access the mentioned link curiously....

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Yeah, I noticed that the link doesn't come up

by jfuller05 In reply to No success

fully, in Opera. IE8 it works just fine on my computer.

Here is another link, hopefully, it will work.

You could try running the other link in compatability mode if you use IE8.

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Have you checked this system for infections?

by OH Smeg Moderator In reply to Windows Update problem

Without knowing what has been done here it's hard to say but this TR Blog may prove useful.;leftCol


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Reset Windows Update

by scndtnr In reply to Windows Update problem

From a command prompt, type "net stop wuauserv" (no quotes). In Windows Explorer, navigate to C:\Windows\SoftwareDistribution and delete all files/folders in that directory. Back at the command prompt, type "net start wuauserv" (no quotes). Retry Windows Update, and keep an eye on the log file (c:\windows\WindowsUpdate.log) for errors.

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Not working still

by wesley.chin In reply to Reset Windows Update

Typed the lines mentioned at prompt, and cleared the mentioned directory. Update still did not succeed. I have looked at the log file and did not notice anything interesting.

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Really? No errors in the log file?

by scndtnr In reply to Not working still

You could try downloading and installing the latest Windows Update client from MS, but if you're not seeing errors in the log file, it's probably not the client. If you know which updates are missing/failing, you can download them individually from MS and install them; it's possible that a corrupted download/failed install "broke" Windows Update.

A previous poster mentioned scanning the pc for malware; I agree with that recommendation. You could also check if anything's changed with AV/Firewall settings (presuming something is installed (Norton? McAfee? something else?)).

Maybe a dumb question, but where does the pc get updates: MS or from a WSUS server?

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