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  • #2213979

    Windows Update problem

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    by wesley.chin ·

    For some bizarre reason, one of the computers I support is now unable to access updates. What can be causing this? I have tried accessing updates by manually going to the Microsoft site too. the computer runs Windows XP Pro SP3. Previously, updates went off with no problem.

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    • #3027437

      Clarifications

      by wesley.chin ·

      In reply to Windows Update problem

      Clarifications

    • #3027392

      Two suggestions…

      by jfuller05 ·

      In reply to Windows Update problem

      To get the updates to re-appear and/or to be listed as available again.
      Go to Start/Run/CMD and type in:
      del /q “%SystemRoot%\System32\Catroot2\Edb.log. Then try again.

      Can’t download any updates and/or you receive an error message:
      Go to Start/Run and type in: regsvr32 wintrust.dll. If that doesn’t help: Go to Start/Run and type in CMD. At the command prompt, type the following commands, pressing ENTER after each line:

      net stop cryptsvc
      ren %systemroot%\system32\catroot2 oldcatroot2
      net start cryptsvc

      Let me know if this helps.

      • #3025611

        Still not updating

        by wesley.chin ·

        In reply to Two suggestions…

        after typing the first line,response is can not find the file specified

        a message of success pops up after the mentioned Run line. But update still is not successful.

        After the last mentioned series of commands, update is still not successful

    • #3025587

      Have you checked this system for infections?

      by oh smeg ·

      In reply to Windows Update problem

      Without knowing what has been done here it’s hard to say but this TR Blog may prove useful. 😉

      http://blogs.techrepublic.com.com/security/?p=3803&tag=content;leftCol

      Col

    • #3025464

      Reset Windows Update

      by scndtnr ·

      In reply to Windows Update problem

      From a command prompt, type “net stop wuauserv” (no quotes). In Windows Explorer, navigate to C:\Windows\SoftwareDistribution and delete all files/folders in that directory. Back at the command prompt, type “net start wuauserv” (no quotes). Retry Windows Update, and keep an eye on the log file (c:\windows\WindowsUpdate.log) for errors.

      • #3025376

        Not working still

        by wesley.chin ·

        In reply to Reset Windows Update

        Typed the lines mentioned at prompt, and cleared the mentioned directory. Update still did not succeed. I have looked at the log file and did not notice anything interesting.

        • #3025260

          Really? No errors in the log file?

          by scndtnr ·

          In reply to Not working still

          You could try downloading and installing the latest Windows Update client from MS, but if you’re not seeing errors in the log file, it’s probably not the client. If you know which updates are missing/failing, you can download them individually from MS and install them; it’s possible that a corrupted download/failed install “broke” Windows Update.

          A previous poster mentioned scanning the pc for malware; I agree with that recommendation. You could also check if anything’s changed with AV/Firewall settings (presuming something is installed (Norton? McAfee? something else?)).

          Maybe a dumb question, but where does the pc get updates: MS or from a WSUS server?

        • #2869055

          Windows Update – Update

          by wesley.chin ·

          In reply to Really? No errors in the log file?

          for other reasons, I did an in-place reinstall, and long story short, ended up having to do a fresh install. Update operates properly now.

        • #2869054

          Sometimes, a fresh install

          by jfuller05 ·

          In reply to Windows Update – Update

          works for the best in the long run.

          Thanks for letting us know.

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