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Windows Update Problems

By eraser3498 ·
Whenever I go to run windows update the site will load and the option for Custom and express come up and then the download bar never goes away and the update page never loads, it stays on the Contacting website page. I ran various scans for viruses and spyware but they've all came up clean. I've done a winsock repair nothing seems to help. Everything else works the internet is fast and works well otherwise. I've notice that a svchost.exe process is running at 97% whenever I excute the update section as well and can only get it to stop be manually killing the process. I've also tried upating to IE 7 but it locks the same as the update section when it trys to download patches for it. Any and all ideas on this issue are greatly appreciated. Thanks.

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by thecompgal In reply to Windows Update Problems

I have this problem with some 2000 machines, and some wireless adapters.
Try....
..clearing cache and history from IE, then reboot.
..DL updates manually, after a few try auto again
..if win XP make sure activeX is installed.
..if wireless, throw a nic in.

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by eraser3498 In reply to

Tried all of your suggestion but none worked.

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by zaferus In reply to Windows Update Problems

I had a very similar issue with a system, and spent several hours working to fix it. Even if I manually downloaded the updates it got screwed up.

In the end I determined that I had some .dll's that were acting screwy (I had them written down but I don't remember anymore) and I had problems replacing them with known good one's as the known good one's were older and I had problems re-registering the older ones as the OS didn't like the change backwards. After fighting with it for a few more hours I felt like I was wasting my time and just re-installed the system again fixing the issue.

I'm not saying you have the same issue, but I certainly had the exact same symptoms.

I believe my issue was caused by an update that went south that caused further updates to fail. Maybe you could try reversing some of the updates chronologically backwards (in add/remove programs) and seeing if after each reversal you have your functionality back. If this doesn't work maybe try uninstalling all updates, re-install the last service pack and re-patch from there.

Good luck!

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by eraser3498 In reply to

Tried all of your suggestion but none worked.

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by rick_b In reply to Windows Update Problems

This happens all the time on our network.
Here is what we do
Delete the catroot2 folder and contents. It's in the system32 folder usually here: C:\WINDOWS\system32\CatRoot2. You can also rename it. Reboot and XP will create a new one at boot up. Then try windows update again.

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by rick_b In reply to

If you try to delete get a cryptographic error messages; Do this:

net stop cryptsvc
ren %systemroot%\system32\catroot2 oldcatroot2
net start cryptsvc

Rick

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by eraser3498 In reply to

Tried all of your suggestion but none worked.

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by zlitocook In reply to Windows Update Problems

Check to see if you have the newest windows installer, go to MS site and download it. Do a full system clean up and defrag, scandisk.
Try down loading one update and installing it if that works you have a bad patch info file. Look to MS KB about patches not installing, it will give you a work around and let you update after that.

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by eraser3498 In reply to

Tried all of your suggestion but none worked.

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by eraser3498 In reply to Windows Update Problems

I finally received an error code from windows update after 45 minutes 0X8DDD0009. I've done some searching on this issue and tried the registry fixes, uninstalls and reinstalls of service pack 2, various patches etc. as well as registring and unregisting components none of which helped. If anyone any new ideas they would be greatly appreicated. Thanks.

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