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Windows Vista Laptop won't boot PLEASE HELP

By irocd ·
Acer Aspire 6920 Laptop
Running Windows Vista Premium

Ok I'll try to explain this the best that I can. I downloaded a program and installed it (I know I know please dont flame), and mind you my anti virus did not alert me to any issues. When the program was done installing, it prompted for a restart and I obliged. When the computer loaded up, all was normal till when the logon screen normally would come on, at which point the screen just goes blank and all is unresponsive.

So, my first idea was safe mode. I booted into safe mode, and it shows the logon screen but the computer is still completely unresponsive, mouse doesnt move.

Tried the recovery partition next, and found that since I dont have a backup of my data, I would lose it all since the recovery partition would reformat and that is simply not an option for me.

Next, I burned an ISO of the Windows Recovery Center to a disc and booted from it. The automatic repair fails to fix the problem, so I tried a restore point. There were 5 available, including one right before the software was installed. When I try to use any of them, I am told 'System Restore failed due to an unspecified error. Cannot create a file when that file already exists. (0x800700B7)'

I am at a complete loss with how to go about restoring my computer without losing my data. Anyone Please help!!!

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Use your Windows Vista Recovery CD

by Jacky Howe In reply to Windows Vista Laptop won' ...

to boot to a Command Prompt and run chkdsk c:/r take note of any errors in bad sectors. If the errors appear to be fixed contine or use the Hard drive test below.<br>
Restart and check for access. If you can access the PC in Safe Mode run this from a USB stick, if not run it from a Command Prompt from the Recovery CD.
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You should also consider a Backup strategy. PCLinuxOS should let you burn to CD. You can use the Vista CD to copy to USB. You could also purchase a removable USB Caddy to put your Hard Drive in to access it from another PC.
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http://www.pclinuxos.com/index.php?option=com_ionfiles&Itemid=28
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From another PC download and install this program and copy the installed SAV32CLI folder to a USB Stick.
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< missed a bit >

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Download Sophos and the latest IDE Files. Install it and extract the IDE files to the C:\SAV32CLI folder.<br>
http://www.sophos.com/support/knowledgebase/article/13251.html
<br><br>

Copy and paste the below two lines into Notepad and save the file to the USB Stick as sophos.bat, it will scan and remove. When the Scan has finished check the log file to see what it hasn't removed. You will normally find the answer to this via Google.
<br><br>
=============================== <br>
CD SAV32CLI<br>
SAV32CLI -REMOVE -P=C:\REMOVLOG.TXT<br>
===============================
<br><br>
The Sophos SAV32CLI folder can be safely deleted after it is copied to USB.
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You can also try this when you are up and running.<br>
Download Malwarebytes Anti-Malware, install it and update it and scan the PC's in Safe Mode with System Restore turned off, turn it back on later on when the PC is cleaned.
<br><br> http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe
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If you are still having Virus problems try this.
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Download HijackThis and run it and then go to the site below to analyze it to find out if you are infected or post the log file here.
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http://aumha.org/downloads/hijackthis.exe
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HijackThis log file analysis
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Hijack This opens you a possibility to find and fix nasty entries on your computer easier. Therefore it will scan special parts in the registry and on your harddisk and compare them with the default settings. If there is some abnormality detected on your computer HijackThis will save them into a logfile. In order to find out what entries are nasty and what are installed by the user, you need some background information.
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A logfile is not so easy to analyze. Even for an advanced computer user. With the help of this automatic analyzer you are able to get some additional support. Just paste your complete logfile into the textbox at the bottom of this page. Due to a few misunderstandings, I just want to make it clear that this site provides only an online analysis, and not HijackThis the program.
<br><br>
http://hijackthis.de/
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You can use the Hard Drive Makers Testing Utility to Test the Drive
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Hitachi / IBM - DFT "Drive Fitness Test"
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http://www.hgst.com/hdd/support/download.htm
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Works with all manufacturers
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Western Digital "Data Lifeguard"
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http://support.wdc.com/download/index.asp#dlgtools
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Works with WD drives only
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Fujitsu "FJDT"
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http://www.fel.fujitsu.com/home/drivers.asp?L=en&CID=1
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Works with fujitsu models only
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Samsung "hutil"
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http://www.samsung.com/Products/Hard...ties/hutil.htm
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Compatability unknown...
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Seagate "Seatools"
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http://www.seagate.com/support/seatools
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Works with Seagate drives only
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It would have been a help to know what you installed.
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<i>Keep us informed as to your progress if you require further assistance.</i>
<br><br>
<i>If you think that any of the posts that have been made by all TR Members, have solved or contributed to solving the problem, please Mark them as <b>Helpful</b> so that others may benefit from the outcome.
</i>

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Well it would help to know what you installed but none the less

by OH Smeg In reply to Windows Vista Laptop won' ...

You are stuffed completely here, what you need to do it power down and remove the HDD from this NB fit it to a SATA USB Caddy and connect it to another Computer via the USB Lead and backup all of you Data to some external Media.

After you have your Data Backed up you can use the Recovery Partitions contents to rebuild the system to Factory Fresh and then go about reinstalling all of your DATA. This may work if the installed software wasn't specifically designed to destroy a Windows install. If it was you'll need a set of Recovery Disc's and wipe the HDD completely with something like Boot & Nuke

http://www.dban.org/

And then use the Recovery Set to reload the system. Simply formatting the HDD Will Not be a Guarantee of removing a infection on the Drive as the Full Format only writes to every third Sector of the Drive leaving two thirds of the Drive untouched. If you use the Quick Format option then only the File Tables are written to leaving the majority of the HDD untouched and the ability of the infection to reappear without hindrance.

Col

Post back if you need any more help

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