Windows Vista Won't Shut Down

By camijacks ·
I have about six Windows Vista laptops that won't shut down. All users are reporting that the issue happened 1-2 weeks ago. Here is what I've tried so far:

Performed a clean boot, updated firmware and necessary device drivers, ran a chkdsk /r and found no errors and a few other things. I should also mention that I am unable to flash the BIOS. My colleague and I have tried numerous things and we haven't found a fix.

Please help! Your feedback is welcomed.


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All Answers

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under warranty or service contract? send them in

by CG IT In reply to Windows Vista Won't Shut ...
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Windows Vista Won't Shut Down

by camijacks In reply to under warranty or service ...

They are under warranty, but we don't have enough spares to give everybody while theirs is being fixed.

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Then do them in batches

by NexS In reply to Windows Vista Won't Shut ...

Maybe 2 at a time. Minimize your downtime because it looks as if there WILL be some downtime.

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try a system restore

by Sue T In reply to Windows Vista Won't Shut ...

on one of them and see if you can shutdown. Has any new software been installed. Has anything in group policy/local security policy changed?

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