[u]Comments inserted where necessary:[/u]
"[i]I downloaded the AVG trial, but can't load it until I get Norton off my system. I can't remove Norton until I get into Normal mode.
[b]I never mentioned the TRIAL, I suggested AVG Free (it is the Left-hand download option - the trial is the Right-hand download).[/b]
I tried running the trendmicro scan, but all I get is a blank screen when it tries to scan.
[b]This perhaps has to run from Normal Mode[/b]
How do I get the standby user ID ADMINISTRATOR when I can't manage my users from the control panel?
[b]You don't need to go anywhere near the Control Panel. You are supposed to login as Administrator. When you boot-up, enter Safe Mode, at the login screen: DELETE your ID name and enter [u]Administrator[/u] in it's place (leave the Password line blank) and hit Enter/click OK. You will now be logged in as 'Administrator' and are now empowered to do things above and beyond what your 'Administrator-grade' ID could do.[/b]
Frustrating.
Now I don't know if I will be able to load the Recover from my "D" drive to wipe the "C" drive clean and reinstall XP.
[b]This unfortunately is not an option. In order to use the D: drive the operating system would have to be running. While the operating system is running you CANNOT format (delete) the C: partition because that is where the OS currently exists and where the boot files live.
The only way you can format the C: partition is when you are booting from the optical drive - that way the C: partition is not home to the operating system and the process can be managed in memory from instructions contained on the optical disc.[/b]
It has been so long since I used the DOS format of talking to the computer I don't know of I can do that.[/i]"
[b]You won't have to[/b]