Question Locked

windows XP account logo restricted

0 helpful
11 replies
Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

I have a HP with WinXP Home edition. When I boot up, I come to a brand new logon screen with my user name installed and when I add PW, it gives a "account restricted error." I am the administrator and when I use the "safe Mode" it takes my PW and let's me in. But "safe mode" is so restrictive in use. Has anybody else had this problem, and how can I correct the problem?
I cranked this PC up in 2003 with XP already installed on "C" drive and the restore on "D" drive. If I have to I will re-format "C" but how do I do that from a "safe mode?"

11 replies

by older mycroft

Then try logging on in Normal Mode.

You could also use Safe Mode to run anti-virus and anti-malware scans, if this new logon screen was unexpected.

by isahdq

When I enter mu control panel to check the user accounts, I get an Internet Explorer script error and it will not let me access the user accts.
Nothing works in "safe mode" including my Norton software.
When this screen popped up about 4 days ago, it was the first time I had seen it. I don't know if I got bit by a bug or not.

by Former member

To do a restore:
Start > programs > accessories > system tools > restore. Then select "advance" option in here go back the four days. And when finished get RegCure to do a full check on your system:
http://www.regcure.com/lp/11/?uid=60t9x
You will need to buy the full version so your computer does not have sooo many problems. :)

Please post back if you have any more problems or questions.

by isahdq

When I call up my system restore, the appropriate pop-up window appears with the title Restore, but the window is completely blank. I run my cursor over the window and nothing is there.

by older mycroft

XP has a standby user ID called [u]Administrator[/u] that you can only invoke while in Safe Mode.

By using THIS logon you might be able to create another user account. However you must get rid of whatever infection that is currently present within your system.

Let it be known from this point on: I DO NOT LIKE NOR USE NORTON. If you have access to the internet on another computer, download AVG Free anti-virus and anti-spyware:
http://free.grisoft.com/

You could transfer these installers to the infected machine by means of a thumb drive, then install and update while using 'Safe Mode with Networking'.

Carry out ALL the scans from Safe Mode - that way there is a better chance to catch something that would otherwise already be in memory if you were in Normal Mode.

Alternately, while online, do a live scan with Trend Micro Housecall:
http://housecall.trendmicro.com/

Post back once you've run the scans.

by isahdq

This is really working on my butt!
I downloaded the AVG trial, but can't load it until I get Norton off my system. I can't remove Norton until I get into Normal mode.
I tried running the trendmicro scan, but all I get is a blank screen when it tries to scan.
How do I get the standby user ID ADMINISTRATOR when I can't manage my users from the control panel?
Frustrating.
Now I don't know if I will be able to load the Recover from my "D" drive to wipe the "C" drive clean and reinstall XP.

It has been so long since I used the DOS format of talking to the computer I don't know of I can do that.

I appreciate all the help and will try anything suggested before I use this thing for a boat anchor!

by older mycroft

[u]Comments inserted where necessary:[/u]

"[i]I downloaded the AVG trial, but can't load it until I get Norton off my system. I can't remove Norton until I get into Normal mode.

[b]I never mentioned the TRIAL, I suggested AVG Free (it is the Left-hand download option - the trial is the Right-hand download).[/b]

I tried running the trendmicro scan, but all I get is a blank screen when it tries to scan.

[b]This perhaps has to run from Normal Mode[/b]

How do I get the standby user ID ADMINISTRATOR when I can't manage my users from the control panel?

[b]You don't need to go anywhere near the Control Panel. You are supposed to login as Administrator. When you boot-up, enter Safe Mode, at the login screen: DELETE your ID name and enter [u]Administrator[/u] in it's place (leave the Password line blank) and hit Enter/click OK. You will now be logged in as 'Administrator' and are now empowered to do things above and beyond what your 'Administrator-grade' ID could do.[/b]

Frustrating.
Now I don't know if I will be able to load the Recover from my "D" drive to wipe the "C" drive clean and reinstall XP.

[b]This unfortunately is not an option. In order to use the D: drive the operating system would have to be running. While the operating system is running you CANNOT format (delete) the C: partition because that is where the OS currently exists and where the boot files live.

The only way you can format the C: partition is when you are booting from the optical drive - that way the C: partition is not home to the operating system and the process can be managed in memory from instructions contained on the optical disc.[/b]

It has been so long since I used the DOS format of talking to the computer I don't know of I can do that.[/i]"

[b]You won't have to[/b]

by isahdq

I did load the free anti-virus, just my wording was wrong.
I am running the Trend micro from netscape browser as IE& will not work today for somereason.
I still have a ways to go in the TM scan.

I will try the logon as you suggested.
Thanks for the help, and I will contact you tomorrow as I am brain dead right now.

George

by isahdq

Quote:
You don't need to go anywhere near the Control Panel. You are supposed to login as Administrator. When you boot-up, enter Safe Mode, at the login screen: DELETE your ID name and enter Administrator in it's place (leave the Password line blank) and hit Enter/click OK. You will now be logged in as 'Administrator' and are now empowered to do things above and beyond what your 'Administrator-grade' ID could do.
Unquote!

This doesn't work!
I ran Trebd Micro and found 4 trojans that TM said they deleted:
ADWARE_BHD_MYSEARCH
ADWARE_SCREENSAVERS
ADWARE_NEED2FIND
HKTL_PROCKILLA

Trend micro said these were deleted, but when I rebooted, everything is just like it was before the scans (scanned twice.)

I removed Norton Anti-Virus abd Antispyware too. But I can't install AVG antivirus in "safe mode."

Anymore suggestions?

This discussion is closed to new replies.