Any Idea?
Problem linked to Symantec AntiVirus, Windows Update and Windows 2003 server DFS (Distributed File System) share started yesterday April 9, 2007
Workstation : Windows XP Professional SP2 with all Microsoft Updated done (problem started from KB890830 installed)
AntiVirus Program : Symantec Corporation AntiVirus 10.1.0.401, Scan engine 71.2.0.12, Virus Definitions File version : 4/9/2007 rev 16 or 4/10/2997 rev. 22
Server: Windows Server 2003 SP2 (updated Microsoft Update) DFS (Distributed File System) configured (home drive \\server\home) – Before upgraded to Windows server 2003 SP2, the problem was existed too.
Crash Programs : MS Word or Excel (Office 2002 or Office 2003) save file to DFS share
The Windows XP computer is mapped drive H: to the server home \\server\home, use MS Word or Excel (Office 2002 or Office 2003) to save file to the drive H: crash / reboot when the above conditions meet. If blue screen dump happens, the error is NO_MORE_IRP_STACK_LOCATIONS, Stop: 0x00000035 (0x89302008, 0x00000000, 0x00000000, 0x00000000), restart Windows XP and login, Send error report window popup, the error message is listed below:
Error signature
BCCode : 35 BCP1 : 89302008 BCP2 : 00000000 BCP3 : 00000000
BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 256_1
Below are non-crash conditions:
1. If Installed Symantec Corporation AntiVirus 10.1.0.401, Scan engine 71.2.0.12, Virus Definitions File version : 4/8/2007 rev 19, WindowsUpdate all done, no crash when Word or Excel save to server DFS share
2. If Installed Symantec Corporation AntiVirus 10.1.0.401, Scan engine 71.2.0.12, Virus Definitions File version : 4/9/2007 rev 16 or 4/10/2997 rev. 22, but WindowsUpdate not updated (started from KB890830), no crash when Word or Excel save to server DFS share
3. If Installed Symantec Corporation AntiVirus 10.1.0.401, Scan engine 71.2.0.12, Virus Definitions File version : 4/9/2007 rev 16 or 4/10/2997 rev. 22, WindowsUpdate all done, no crash when Word or Excel save to server share drive (NOT DFS share)
