Windows XP Crashing

By Dhouse16 ·
Hello, I have been having difficulties with one of my pc's today. My brother was one the computer this morning, and when I came home he complained that he kept getting a blue screen whenever he ran programs, and that he would have to shut down the computer. I booted up the computer, and opened windows media player. As the media player was opening, I got a blue screen which stated,
"A problem has been detected and windows has shut down to prevent damage to your computer.


If this is the first time you've seen this...".

I read the error message, and then turned off the pc. I noticed it was erasing files (or unpacking them or whatever it's called). I turned it back on, and now windows doesn't boot. It gets to the Windows XP screen where it rolls the bar back and forth, and then it shuts down and reboots.
So I made a boot disk. I put the files boot.ini,ntdetect, and ntdlr onto the floppy.
However, when i ran the floppy i got the error, "Non-system disk or disk error, replace and strike a key when ready". I figured maybe the floppy was bad, and I got the windows operating system cd. When I run the cd, I get to the windows setup screen where it says
"To setup windows xp now, press enter.
To repair windows, press r,
to exit, press f3 or something like that...."

However, when I select one of those options, it begins to load it, and then I get that blue screen of death again. I'm not sure what to do...I think it's either the hard drive, or a virus. I would run a virus scan, but I can't boot. I have another computer right here, but I don't know if I should swap the hard drives for fear of infecting the computer that I'm on.
What do you think is wrong and what do you think I should do? I also have about 5 years of family pictures saved on there, and was wondering if there was any way I'd be able to get those back....

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All Answers

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Need more information.....

by ThumbsUp2 In reply to Windows XP Crashing

According to Microsoft, CRQL_..... does not exist... Are you sure it doesn't say IRQL_.....?

In addition, there were some stop error codes displayed with that message. We'll need the exact codes before we can help you track it down.

If it makes you feel any better, the problem is recoverable as long as you don't go messing with things before you understand what you're doing. So, tell us the codes and we'll go from there.

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The Error message

by Dhouse16 In reply to Need more information.... ...

The blue screen error message reads....
A problem has been detected and windows has shut down to prevent damage to your computer.


If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:
Check to make sure any new hardware or software is properly installed. if this is a new installation, as your hadware or software manufacturer for any windows updates you might need.

If problems continue, disable any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press f8 to select advanced startup options, and then select safe mode.

Technical information:
*** STOP: 0x0000000A (0x00530079,0x00000002, 0x00000000, 0x8082B1D9)

I don't think I've installed any new hardware or software lately. I've tried running safemode, but that doesn't work either. I get this message everytime I attempt to format my pc (which I might not need to do)Everytime I attempt to run windows, whatever mode it may be, it reboots at the windows screen.

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Don't format anything if you want to save your stuff.

by OnTheRopes In reply to The Error message

I can't tell you how to fix your computer but I do know <b>for sure</b> that if you format your hard drive you'll be pretty much hosed if you want to save your data.

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Check this link

by Jacky Howe In reply to Windows XP Crashing

Troubleshooting a Stop 0x0000000A error in Windows XP

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I'm stuck

by Dhouse16 In reply to Check this link

I've read all of that, but I haven't made any recent changes to the hardware or the software, so I don't really know what I should check. I don't really want to reformat the pc if i can help it, but I'm unable to boot the computer to windows. Maybe some hardware device went bad? I know general information about computers and how they work, but I wouldn't call myself savy. I'm not really sure what to do. It said something about checking device drivers, but I haven't made any changes to those recently. I tried swapping out harddrives, but I dont' think they were compatible. I'm stuck....

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Try this

by Jacky Howe In reply to I'm stuck

Download and create this CD. If it boots up OK and runs smoothly it will rule out hardware.

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Another alternative is to

by Jacky Howe In reply to Try this

You can test the memory by running Windows Memory Diagnostic that can be downloaded from If memory problems are found, try re-seating the RAM. If it doesn't work, replace the defective RAM.

Reset your BIOS by clearing CMOS, refer to your Motherboard Manual. If that doesn't work Flash your BIOS.
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Replace the Power Supply with a Known Good one

by OH Smeg Moderator In reply to I'm stuck

And see if it boots now.

What you are describing is a possible Power Supply Problem where the available Current is constantly getting lower till it falls below the threshold of the ability of the system to run. BSOD Error messages are a common thing to happen in cases like this.

If you want to recover your Data remove the HDD/s fit them to a USB Enclosure and connect them via USB to the second Computer and copy your Data off the HDD/s. As you have a running OS fully protected by it's AV Product you can not infect the second Computers HDD with a Virus or any other nasty as the OS on that HDD isn't running.

After recovering your Data you can then use something like Boot & Nuke to wipe the HDD back to better than new.

And then reload Windows onto the repaired computer.

If a Known Good PS doesn't cure the problem use the Ultimate Boot CD to diagnose possible Hardware Issues it is available to download here

While you have the case open give it a good clean out but if you use compressed air make sure that the Fans are prevented from spinning because they can generate electricity and damage the internal components of the computer. Also remember to follow basic Static Control Procedures so you don't Zap the Internals of the system with a Hit of Static Electricity.


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It was the RAM

by Dhouse16 In reply to Replace the Power Supply ...

The problem was the RAM, my the windows cd runs in my pc now.

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Good to see that you have

by Jacky Howe In reply to It was the RAM

sorted it out and you are now up and running.

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