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  • #2211013

    Windows XP Home Ed., Blue Screen with info,can’t get safe mode need help?


    by ac3dc11 ·

    Obviously I’m not an IT Prof. I’m not computer literate at all. I need help desperately and thought anyone could post on this. So, if anyone has any ideas I would so greatly appreciate it. I have a Dell Dimension 3000 that is yrs. old. Windows XP Home Ed. as mentioned. Blue Screen with info see below. Can’t get safe mode or any other options that come up to work it just goes back to the same Blue Screen. I tried your discussion idea on F8 disabling auto restart but same thing. I have options of F2 and F12 about set up and something else but I don’t know what I’m looking at to change or try. I have no Windows CD the Dell came preloaded. Am I totally toast losing all my precious childrens pictures,my documents,etc.? Do I pay a place 200.00 or more like at Best Buy to fix this? Please try to help me I’m literally losing sleep over this. I’m on my childrens computer just to have internet access. Thank you for your patience,time and effort. Here’s what the Blue Screen says – A problem has been detected and windows has shut down to prevent damage to your computer. If this is the first time —etc. Disable or unistall any antivirus,disk defragmentation or backup utilities. Check your hard drive configuration.and check for any updates drivers. Run CHKDSK/F to check for hard drive corruption and then restart computer. Technical Information ***STOP:0 00000024(0 00190203,0x82F16B00,0xC000010Z,0x00000000)

    Again thank you no matter what.

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    • #2901450


      by ac3dc11 ·

      In reply to Windows XP Home Ed., Blue Screen with info,can’t get safe mode need help?


    • #2901446

      This may help

      by oh smeg ·

      In reply to Windows XP Home Ed., Blue Screen with info,can’t get safe mode need help?

      But if your Data is worth a lot to you and you really want it you should take steps now to save it before doing anything else. You can use a Boot Disc like Knoppix to run the System and save your Data You just make a CD out of the download file and then boot your Dell with the CD in the Optical Drive. Then when the OS opens [i]which is not windows[/i] you save your data to whatever Backup media you have available.

      Or if you can remove the HDD from the Dell you can connect to your child’s computer with a USB lead like the one here

      and then backup your Data before proceeding any further.

      The Dell will have a Recovery partition on it which allows you to rebuild your system to [b]As New[/b] but that will result in the destruction of your Data so you need to take steps now to save it before exposing yourself to several Thousand Dollars Recovery Bill from a Specialist Data Recovery House.

      The last time I had to have a drive recovered it cost the client $62,000 so it’s not a cheap option.

      When you have your Data you can use the steps here to rebuild the OS

      [i]Using Dell PC Restore by Symantec
      NOTICE: Using Dell PC Restore permanently deletes all data on the hard drive and removes any applications or
      drivers installed after you received your computer. If possible, back up the data before using PC Restore. Use PC
      Restore only if System Restore did not resolve your operating system problem.
      NOTE: Dell PC Restore by Symantec is not available in all countries or on all computers.
      Use Dell PC Restore by Symantec only as the last method to restore your operating system.
      PC Restore restores your hard drive to the operating state it was in when you purchased the computer.
      Any programs or files added since you received your computerincluding data filesare permanently
      deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos,
      music files, and so on. If possible, back up all data before using PC Restore.
      To use PC Restore:
      1 Turn on the computer.
      During the boot process, a blue bar with appears at the top of the screen.
      42 Advanced Troubleshooting
      2 Immediately upon seeing the blue bar, press .
      If you do not press in time, let the computer finish starting, and then restart the
      computer again.
      NOTICE: If you do not want to proceed with PC Restore, click Reboot in the following step.
      3 On the next screen that appears, click Restore.
      4 On the next screen, click Confirm.
      The restore process takes approximately 610 minutes to complete.
      5 When prompted, click Finish to reboot the computer.
      NOTE: Do not manually shut down the computer. Click Finish and let the computer completely reboot.
      6 When prompted, click Yes.
      The computer restarts. Because the computer is restored to its original operating state, the screens that
      appear, such as the End User License Agreement, are the same ones that appeared the first time the
      computer was turned on.
      7 Click Next.
      The System Restore screen appears and the computer restarts.
      8 After the computer restarts, click OK.
      Removing Dell PC Restore
      NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your
      computer. After you have removed Dell PC Restore, you will not be able to use it to restore your computers
      operating system.
      Dell PC Restore enables you to restore your hard drive to the operating state it was in when you
      purchased your computer. It is recommended that you do not remove PC Restore from your computer,
      even to gain additional hard-drive space. If you remove PC Restore from the hard drive, you cannot ever
      recall it, and you will never be able to use PC Restore to return your computers operating system to its
      original state.
      To remove PC Restore:
      1 Log on to the computer as a local administrator.
      2 In Windows Explorer, go to c:\dell\utilities\DSR.
      3 Double-click the filename DSRIRRemv2.exe.
      NOTE: If you do not log on as a local administrator, a message appears stating that you must log on as
      administrator. Click Quit, and then log on as a local administrator.
      NOTE: If the partition for PC Restore does not exist on your computers hard drive, a message appears
      stating that the partition was not found. Click Quit; there is no partition to delete.
      4 Click OK to remove the PC Restore partition on the hard drive.
      Advanced Troubleshooting 43
      5 Click Yes when a confirmation message appears.
      The PC Restore partition is deleted and the newly available disk space is added to the free space
      allocation on the hard drive.
      6 Right-click Local Disk (C) in Windows Explorer, click Properties, and verify that the additional disk
      space is available as indicated by the increased value for Free Space.
      7 Click Finish to close the PC Restore Removal window.
      8 Restart the computer.[/i]

      This can be found on Page 41 of the Dell Owners Manual. If you no longer have your copy of the Owners Manual for this system you can download it from here

      Scroll to the bottom of the page and left click on [i]Owner’s Manual (.pdf) (6.60 MB)[/i] to download the manual. 😉


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