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Windows XP new PC

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by wlui

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Everytime a user opens her document in word or excel, her computer crashed and restarted by itself. It came up with a c:\winnt\minidump\mini052902-02 dump
This PC came with windows XP. Any ideas how I can fix it. Thanks

5 replies

by thechas

Have the critical and compatability updates been installed?

If not, running a Windows Update is the first place to start.

Next, I would look for an updated video driver.

Chas

by wlui

Yes, all updates were done. Now I have two computers with the same problems in windows XP. Whenever they opened th word and excel, it crashed their computers.
Do you have any ideas? Thanks

by wlui

Office version is windows 2000.
I did the office update and all of them are done.

by sue t

Try running the Office Repair which you will find in Control Panel, Add Remove Programs and double click on the MS Office line. It will give you the option of installing components, removing Office or Repairing Office. Choose repair. Also, run the repair for Internet Explorer as I have seen IE cause this problem also check for updates for IE. Have you run a virus scan?

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