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Windows XP only loads desktop background

By thenewmagic ·
Has anyone run into this? My client had a "Windows XP 2000 Antivirus" spyware-type pop up on booting up. After I did a general clean up of temp files and the like, I ran antivirus, antispyware, and registry cleanings, I then rebooted the XP computer and just got, in either the protected or safe modes, his desktop background but without icons, taskbar, start menu, or anything else. I was going to "refresh" the Windows installation next, but the client had someone else come in who did some sort of a "clean up" and got it immediately working normally.

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The someone else

by Jacky Howe In reply to Windows XP only loads des ...

probably ran a System Restore prior to the infection. I would be downloading and running this as the Virus could still be active.
<br>
Turn off System Restore by following the steps below.
<br><br>
Download Malwarebytes Anti-Malware, install it and update it and scan the PC in Safe Mode. Added in Safe Mode
<br>
http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe
<br><br>
Just to be on the safe side when you finish do an online scan with Bitdefender.
<br>
http://www.bitdefender.com/scan8/ie.html
<br>
Remember to turn on System Restore when you have finished cleaning.
<br><br>
Steps to turn off System Restore<br>
1. Click Start, right-click My Computer, and then click Properties.<br>
2. In the System Properties dialog box, click the System Restore tab.<br>
3. Click to select the Turn off System Restore check box. Or, click to select the Turn off System Restore on all drives check box.<br>
4. Click OK.<br>
5. When you receive the following message, click Yes to confirm that you want to turn off System Restore:<br>
You have chosen to turn off System Restore. If you continue, all existing restore points will be deleted, and you will not be able to track or undo changes to your computer.<br>
Do you want to turn off System Restore?<br>
After a few moments, the System Properties dialog box closes.<br>
<br><br>
Steps to turn on System Restore<br>
1. Click Start, right-click My Computer, and then click Properties.<br>
2. In the System Properties dialog box, click the System Restore tab.<br>
3. Click to clear the Turn off System Restore check box. Or, click the Turn off System Restore on all drives check box.<br>
4. Click OK. After a few moments, the System Properties dialog box closes.
<br><br>
<i>Keep us informed as to your progress if you require further assistance.</i>
<br><br>
<i>If you think that any of the posts that have been made by all TR Members, have solved or contributed to solving the problem, please Mark them as <b>Helpful</b> so that others may benefit from the outcome.
</i>

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Re: System Restore

by thenewmagic In reply to The someone else

As I had said, there was no icons, start menu, or taskbar when I rebooted the machine after my cleanup (in either regular or safe mode). How can I run System Restore?

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Command Prompt

by Jacky Howe In reply to Re: System Restore

How to start the System Restore tool at a command prompt in Windows XP
<br>
http://support.microsoft.com/kb/304449/
<br><br>
<i>Keep us informed as to your progress if you require further assistance.</i>
<br><br>
<i>If you think that any of the posts that have been made by all TR Members, have solved or contributed to solving the problem, please Mark them as <b>Helpful</b> so that others may benefit from the outcome.
</i>

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Then could have been used as well

by Jacky Howe In reply to Command Prompt

from a Command Prompt.
<br>
No Desktop or Blank Desktop After Logging On to Windows
<br>
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q256194
<br><br>
<i>Keep us informed as to your progress if you require further assistance.</i>
<br><br>
<i>If you think that any of the posts that have been made by all TR Members, have solved or contributed to solving the problem, please Mark them as <b>Helpful</b> so that others may benefit from the outcome.
</i>

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Thanks Also

by thenewmagic In reply to Then could have been used ...

I found this one, too, after the fact. Thanks.

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Thanks

by thenewmagic In reply to Command Prompt

Thanks, I had forgotten about that one. (I actually carry it on my Palm.)

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Most probably had them hidden.

Hide all Icons on the Desktop.

Right click on the desktop, click on "view > arrange icons by", then click on "Show desktop icons". And then you have NO icons.

To get them back just do the same. :)

Please post back if you have any more problems or questions.
If this information is useful, please mark as helpful. Thanks.

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Hidden?

by thenewmagic In reply to Most probably had them hi ...

When I right clicked on the desktop I got nothing. When I control-alt-deleted to get into Task Manager it just froze.

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Do you not get a menu list when you right click on an empty desktop?.

When you right click on an empty part of the desktop a menu list box should come up, on top of the list is "view", if you move your mouse on "view" another list is seen and you just select "show desktop icons", when you do this the icons disappear from the desktop.

Please post back if you have any more problems or questions.
If this information is useful, please mark as helpful. Thanks.

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Normally Would

by thenewmagic In reply to Do you not get a menu lis ...

Normally I would, but in this instace you get nothing.

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