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Windows XP Pro "Crashes" During Shutdown..

By pr1nce ·
Ok, im going to try my best to fill you in with my problem.

I recenly bought a new PC, spec:

Epox 8KDA3J (64bit mobo)
AMD sempron 2800+
Radeon 9600xt (256mb)
80GB hdd...

I installed Windows XP with no problems, i proceeded to install all my relevant drivers.. When i went to shut down the system, it saved my settings, logged me off, but when it got to "windows is shutting down" after about 5 seconds however the mouse stops responding and dissapears, the system DOESNT shut down and it crashes, i then have to hold the power button down to turn this off, and of course by shutting down in this method the cmos gets reset. When i RESTART the system all is fine..

What ive done:

Installed all relevant XP updates
Updated the BIOS

Cant think of any ideas, i know that its not a psu issue as when 98 is installed on the same system it shuts down fine..

Thanks in advance, contact me:

Or reply here..



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by HAL 9000 Moderator In reply to Windows XP Pro "Crashes" ...

Rob firstly that CPU doesn't appear as an acceptable CPU for that M'Board on the AMD CPU list. But provided you haven't installed any thing other than drivers and MS Patches the most likely thing is that a driver is causing the problem.

What I would do is wipe the HDD reload Windows XP and then reboot. Then install one driver at a time until the system stops rebooting. At that point you'll know which one is causing the problems and if it's loaded the one to make your own Splash Screens is the most likely culprit.

If it works with all the drivers installed then start installing the Windows Patches but make sure you have a working and fully updated AV program running before you log onto MS update site. First install the critical Updates and then reboot. If it works properly at that stage you can then start installing the Custom updates like the .Net Framework and Media Player but do these one at a time and always reboot after every install. If the system hangs after one of these is installed you know where the problem is but if they all install cleanly then start on the Hardware Driver updates and do these one at a time. If the computer doesn't fail to shut down after this problem solved.

You can also check out the following MS Page as it might have something useful to you


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by sgt_shultz In reply to Windows XP Pro "Crashes" ...

Your computer stops responding when you try to shut down in Windows XP
View products that this article applies to.
Article ID : 313290
Last Review : May 29, 2004
Revision : 1.0
This article was previously published under Q313290
When you try to shut down your Microsoft Windows XP-based computer, you may experience the following symptoms: ? You may receive the following message:
It is now safe to turn off your computer.
? Your computer may stop responding (hang).

This issue occurs on a computer that supports Advanced Power Management (APM). By default, this feature is not enabled in Windows XP. If the BIOS on your computer is set for APM, and you upgrade to Windows XP, you receive this message when you shutdown the computer, and then the computer stops responding.
To resolve this issue, follow these steps: 1. Click Start, and then click Control Panel.
2. In Control Panel, click Performance and Maintenance, and then click Power Options.
3. Click the APM tab.
4. Check to select the Enable Advanced Power Management Support check box, and then click OK.

If you use a computer that does not load a HAL that is Advanced Configuration Power Interface-compliant (ACPI-compliant), you receive this message when the shutdown procedure is complete. When you use an ACPI-compliant basic input/output system (BIOS) with the ACPI HAL, the operating system can turn off the power supply. Because the standard computer HAL is loaded on computers that only support APM, the computer does not turn off when you try to shut down.


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by sgt_shultz In reply to

also check out this one:
"It is Now Safe to Turn Off Your Computer" error message when you try to shut down your computer;en-us;810903

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by sgt_shultz In reply to

what we are saying is:
try a ps2 mouse (your usb input device(s) might be problematic. fall back to non wireless keyboard mouse, for example...

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by dmiles In reply to Windows XP Pro "Crashes" ...

No message here, just a symptom: After connecting a USB device, your computer hangs when you try to shut it down.

Solution: The root cause of this problem is the fact that a USB device is configured for selective suspend, but the device doesn't support it. The Selective-Suspend feature allows Windows to turn a device (a USB mouse or keyboard, for example) off to conserve power. This is especially useful in notebook computers, where conserving battery power is a primary goal. But for this feature to work, of course, the device must support it.

To resolve the problem, right-click My Computer, click Properties, and then click the Hardware tab. Click the Device Manager button and scroll down the devices list until you find the Universal Serial Bus Controllers entry.

Click the plus sign to the left of the entry to expand it, right-click the USB Root Hub entry, and click Properties. Click the Power Management tab on the USB Root Hub Properties window and click the Allow The Computer To Turn Off This Device To Save Power checkbox to clear it.
Hope This Helps

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by howie_erickson In reply to Windows XP Pro "Crashes" ...

Does the machine Blue screen? If it does, look for Adaptec UDF Readder in the installed programs list. This is known to cause a Stop 0x0a when shutting down a Windows XP system.

Hope this helps!

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