Web Development



Windows XP Service Pack 2 crashes

By bhatnagar_nitin ·
Hi All,

In the past, I upgraded my system from XP SP1 to SP2 and all worked well. After many months, I installed certain software(NetXPert) which intercepted my browsing experience weirdly due to which I uninstalled NetXPert. But now my IE6 has been corrupted. Whenever I try to close any IE window, I get the windows error message and asks for sending report to Microsoft. The error happens in oleaut32.dll module. I do have IE6 with latest service pack for it from Microsoft website.

To solve this, I tried to reinstall my XP SP2(facing problems in system operations as well like virtual scrolling disabled, searching files not opening up).

Now while reinstalling XP SP2, the setup wizard itself crashes while performing "Finishing/Cleanup" operation. The following is the error message I get every time I try XP SP2 again and again both in Safe mode as well as in Normal mode.

"error at the "Finishing Installation/Performing Cleanup" part of the install: "Service Pack 2 has encountered a problem & needs to close. We are sorry for the inconvenience." AppName: update.exe; AppVer: 5.5.1005.0; AppStamp: 40f8193a; ModName: ntdll.dll; ModVer: 5.1.2600.2180;

I can't figure out the solution for reinstalling Windows XP Service Pack 2.

Do any guys know how to safely reinstall XP service pack 2 and get around with this weird error message?

Thanks in advance,
Best Regards,

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All Answers

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It sounds like...

by jamesatmaisonverre In reply to Windows XP Service Pack 2 ...

you have a virus or a trojan.I had a simular problem which would not allow me to install sp2.Reboot the computer in safe mode and do a virus scan.

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No Virus or trojan but still....

by bhatnagar_nitin In reply to It sounds like...

Well, I have McAfee Security Centre 8.0 installed on my machine with latest McAfee VirusScan 10.0 and updates of 1/11/07. I don't run into any type of virus/trojan as McAfee already filters them out. But Still, somehow, SP2 is not getting installed. I checked certain system files and found that they were of older builds while SP2 has a latest build. For ex. SP2 psapi.dll is of 9/2/2006 but my system32 folder has a version of 8/4/04 date which seems pretty old. It is clear that SP2 is not upgrading my system and there is nothing like virus/trojan but certain kind of flaw in SP2(I suppose) which crashes itself. In my opinion, it should either say you have latest version and exit or update itself without any crash. I simply don't understand the point in crashing SP2.
I am perplexed what to do.
Please help if any...


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In that case.....

by jamesatmaisonverre In reply to No Virus or trojan but st ...

i would repair xp by clicking start run and typing sfc/ scannow.Make sure your xp disk is in the drive,then try to install sp2.Make sure you computer is not on any network while you are doing this.

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by jamesatmaisonverre In reply to In that case.....

disable mcafee completely

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still the same...

by bhatnagar_nitin In reply to also....

Well, I tried everything but with no success. Disabling McAfee don't prove to be a boon. What I feel that it is the problem with SP2. The reason of my saying is that some of my system files are already updated with SP2 build and some aren't, that's why it is trying to update but fails to do that due to improper earlier install. It should prompt for valid message saying that you already have a latest build(remove and install again) or just install/update without any problem.
Why the **** it is giving me strange message like "update.exe failed in ntdll.dll"?
Did anybody face such kind of SP2 problem earlier? Please let me know.

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by bhatnagar_nitin In reply to still the same...

I did sfc /scannow 4-5 times but with same end result. actually sfc is a system file checker which checks for the integrity of your system files against the original file versions. so, giving them the previous i386 file path won't help in regaining the SP2 build. As far as I know SP2 setup when run, extract the file in certain temp. folder like.."c23fb2r4..." etc and when it fails it rolls back everything including the temp. files extracted. so, there is no way of specifying the SP2 i386 path from where the sfc can extract the files.
That falls back again to SP2 stup wizard which is crashing every time.

Wat's your opinion on this?

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Reding too deep

by jamesatmaisonverre In reply to also...

sfc also replaces all your sp2 files witht the origional so it corrects any incidents with windows that might cause sp2 to fail on install.When sp2 installs it looks for the relating file to upgrade and if that file is corrupt sp2 will fail to install.I would suggest that you try to install from another cd.SP2 should have installed anyway,even if it is installed already.

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Repair Install

by willcomp In reply to Windows XP Service Pack 2 ...

Your best bet is a repair install using an XP CD with SP2 incorporated.

Here is an excellent program for slipstreaming SP2 (and other features) to an XP C


Instructions for a repair install:


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quite helpful..

by bhatnagar_nitin In reply to Repair Install

Thanks Will,

It will help I hope...


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