Windows XP Service Pack 2

By kstrongs ·
I have a Dell Optiplex 170L that will not accept XP Service Pack 2. When adding the SP2, I receive the blue screen afterwards, then I have the option to do a restore after rebooting. Are there any suggestions for a workaround?

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Oh Boy

by rkuhn In reply to Windows XP Service Pack 2

Time to rebuild that box.

It could be a corrupt system file, a bad driver, lord only knows.

While you're at it, save yourself tons and tons of time and create yourself a slipstreamed XP SP2 disk and never have to worry about installing SP2 again.

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It would be helpful to know ...

by OldER Mycroft In reply to Windows XP Service Pack 2

The error code, as it appears on the blue screen.

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by retro77 In reply to Windows XP Service Pack 2

Did you add or remove any hardware?

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by kstrongs In reply to Changes?

No, there was no hardware removed or added.

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Try removing all external devices

by w2ktechman In reply to Reply

except keyboard/monitor/mouse. Also any flash cards, etc.
Then if it works, you can re-attach everything. If not, can you please forward the error code?

3 items are needed from a blue screen error which may dramatically reduce the troubleshooting time to find the problem.

1. The error should have a text code issued. The BSOD should have a code something like this (all caps, with underscores between words)
There are dozens of these codes, but this can play a key role in determining the problem.

2. All BSOD errors will also have a set of memory (where the error occured) and a hex code with it, such as
0x0000001A (this is hex code) and then followed by 4 sets of similar #'s (this can be either a more in depth code or memory area where the error occured).

3. After these codes there may or may not be this "in file %filename%". This can point to a particular program or driver that caused the failure, but mostly it will point elsewhere. But, please take note of this if it is available. An example of a full error is:
KERNAL_MODE_EXCEPTION_NOT_HANDLED 0x0000001A (0x12345670 0x87654321 0x00000025 0x2221118 in file ntoskrnl.exe

With all of this information (or at least as much as possible), odds are better that a solution can be found to correct the error.

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