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Windows XP Service Pack 3 problem

By Sage's Unicorn ·
I downloaded Service Pack 3 for XP and after it installed and I restarted my computer I was informed that some pieces of files could not be found that may be needed to run XP correctly and that I should put in the XP cd and reinstall but I don't have the Windows XP cd to reinstall it and if I did I still wouldn't know what to do because I am truly a novice when it comes to the computer.

This is not a notice that only happened the one time after installation, it happens every time the computer is turned on now.

Can anyone please tell me if there is something else I can do to get these files or pieces of files that seem to have vanished back?

Thank you very much and I really would appreciate any help.

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All Answers

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See how you go with this

by Jacky Howe In reply to Windows XP Service Pack 3 ...

Restart your computer, and then press F8 during the initial startup to start your computer in Safe Mode with a Command Prompt.
<br>
Log on to your computer with an administrator account or with an account that has administrator credentials.
<br>
Type the following command at a command prompt, and then press ENTER:
<br><br>
%systemroot%\system32\restore\rstrui.exe
<br><br>
Follow the instructions that appear on the screen to restore your computer to an earlier state.
<br><br>
<i>Keep us informed as to your progress if you require further assistance.</i>
<br><br>
<i>If you think that any of the posts that have been made by all TR Members, have solved or contributed to solving the problem, please Mark them as <b>Helpful</b> so that others may benefit from the outcome.
</i>

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Thank you

by Sage's Unicorn In reply to See how you go with this

very much for trying to help I really appreciate it.

I did as you advised and after I put in:

%systemroot%\system32\restore\rstrui.exe

I read that:

it does not recognize as an internal or external command, program or batch file.

(I hope that I have the computer language correct as I am using a Dutch language computer and my native language is English so I translated it as best that I could)!

Again,
Thank you

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Ok

by Jacky Howe In reply to Thank you

see if you can boot into the Safe Mode GUI and try this.
<br>
Start, All Programs, Accessories, System Tools and select System Restore.
<br><br>
If that doesn't work you may have to consider removing the drive and either Slaving it or putting it in a USB enclosure to recover the Data. You can also use the UBCD4Win. I don't know how you will be able to do a repair on this PC without a CD. Is it a Notebook. If it is it may have a Recovery feature.
<br><br>
http://www.ubcd4win.com/downloads.htm
<br><br>
<i>Keep us informed as to your progress if you require further assistance.</i>
<br><br>
<i>If you think that any of the posts that have been made by all TR Members, have solved or contributed to solving the problem, please Mark them as <b>Helpful</b> so that others may benefit from the outcome.
</i>

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Thanks again!

by Sage's Unicorn In reply to Ok

I have come to the conclusion that I am probably going to have to have the CD to reinstall I suppose.

I did go to the:

Start, All Programs, Accessories, System Tools and select System Restore

And believe it or not System Restore is not there!

I have looked everywhere that I can think of to find it somewhere on this computer but the only thing I found was in:

C WINDOWS System 32 Restore

but when I opened the file, it was empty!

I'm definitely no whiz kid when it comes to computers...like you sound to be:) but I don't see any other option than reinstall.

I am pretty sure of the answer to this question but I will ask anyway...

I don't suppose you want to fly a few thousand miles and find it for me do you?? (just kidding)!

no, my question is:

if XP is reinstalled I will loose all of my old "stuff" won't I or can it possibly be reinstalled without doing that??

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See if this will help

by Jacky Howe In reply to Thanks again!

I just tested this on an AMD based PC with XP Pro SP3 and it booted back up OK. Mind you the hard drive is in good condition. If SP3 couldn't write to the hard drive properly when it was installed you may still have problems. You may have to do what I suggested above to retrieve the data. I will add some links below for testing the hard drive.
<br><br>
Boot into Safe Mode
<br>
Click Start, and then click Run, type appwiz.cpl and then press ENTER:
<br>
Click to select the Show Updates check box.
<br>
Click Windows XP Service Pack 3, and then click Remove. Click OK to remove the files that won't work without SP3.
<br>
Click Finish to restart the computer after the removal process is complete.
<br><br>
You can use the Hard Drive Makers Testing Utility to Test the Drive
<br><br>
Hitachi / IBM - DFT "Drive Fitness Test"
<br><br>
http://www.hgst.com/hdd/support/download.htm
<br><br>
Works with all manufacturers
<br><br>
Western Digital "Data Lifeguard"
<br><br>
http://support.wdc.com/download/index.asp#dlgtools
<br><br>
Works with WD drives only
<br><br>
Fujitsu "FJDT"
<br><br>
http://www.fel.fujitsu.com/home/drivers.asp?L=en&CID=1
<br><br>
Works with fujitsu models only
<br><br>
Samsung "hutil"
<br><br>
http://www.samsung.com/Products/Hard...ties/hutil.htm
<br><br>
Compatability unknown...
<br><br>
Seagate "Seatools"
<br><br>
http://www.seagate.com/support/seatools
<br><br>
Works with Seagate drives only

<br><br>
<i>Keep us informed as to your progress if you require further assistance.</i>
<br><br>
<i>If you think that any of the posts that have been made by all TR Members, have solved or contributed to solving the problem, please Mark them as <b>Helpful</b> so that others may benefit from the outcome.
</i>

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Thanks for the info.!

by Sage's Unicorn In reply to See if this will help

I am beginning to think I am in the Twilight Zone!

Almost every thing I try to open or use says it won't open etc.

I went to the first link you gave and I tried to read the user guide so I clicked on the link and even the Adobe Reader won't open. Something about now the PDF is closed...I don't know.

But I do thank you so much for all of the information. I am just going to call a computer guy over here and have him reinstall XP and start all over again I guess.

As I said before I'm no genius when it comes to the computer but I must tell you...when I get it straightened out I am going to come back over here and reread all of your posts to me and then check out your information...hopefully there will be no next time, but if there is, you have generously given me a lot of information I can learn from and hopefully put into action!

Thanks again for being so great I truly do appreciate it, I've just messed it up so bad this time that I can't get your advice to work!

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Last check

by Jacky Howe In reply to Thanks for the info.!

Can you right mouse click on the Clock in the right hand corner and select Task Manager. Then click on Processes and list them for us please.
<br>
Or you can see if you can generate a text file to save typing. Click Start, Run and type cmd and press Enter. At the command prompt type wmic /output:C:\process.txt process get description,executablepath and press Enter.

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Sorry I have to reply here

by Sage's Unicorn In reply to See if this will help

but I could not post on your last reply because it said I had reached my limit.

I did as you said and also tried to get the information on a notepad as you told me how to do but it didn't work so I typed out all of the information by hand...I hope it works and it makes sense as these little boxes look smaller than the information!

Anyway, here it is:

firefox.exe Administrator 05 39,744kb
taskmgr.exe Administrator 00 4,888kb
alg.exe Local service 00 80kb
uphclean.exe SYSTEM 00 288kb
explorer.exe Administrator 00 10,960kb
LEXPPS.EXE SYSTEM 00 68kb
svchost.exe SYSTEM 00 4,480kb
nvsvc32.exe SYSTEM 00 200kb
avgemc.exe SYSTEM 00 556kb
avgwdsvc.exe SYSTEM 00 2,448kb
svchost.exe Local Service 00 48kb
Memento.exe Administrator 00 1,580kb
PackethSvc.exe SYSTEM 00 200kb
svchost.exe Networkservice 00 1,132kb
avgrsx.exe SYSTEM 00 12,648kb
svchost.exe SYSTEM 00 11,476kb
svchost.exe Networkservice 00 1,336kb
svchost.exe SYSTEM 00 976kb
lsass.exe SYSTEM 00 1,048kb
services,exe SYSTEM 00 1,228kb
winlogon.exe SYSTEM 00 3,088kb
csrss.exe SYSTEM 00 1,6796kb
smss.exe SYSTEM 00 36kb
ctfmon.exe Administrator 00 392kb
PDVDServ.exe Administrator 00 272kb
rundll32.exe Administrator 00 276kb
lxczbmon.exe Administrator 00 996kb
lxczbmgr.exe Administrator 00 324kb
GrooveMonitor.exe Admin. 00 644kb
avgtray.exe Administrator 00 476kb
DTClock.exe Administrator 00 940kb
devldr32.exe Administrator 00 272kb
System SYSTEM 00 36kb
Not Active syste.. SYSTEM 99 16kb


Thank you very much again for taking so much time on this.

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I'm stumped

by Jacky Howe In reply to Sorry I have to reply her ...

nothing out of the ordinary in there that I can see. Looks like you will have to go to plan B. Good luck.

Rob

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Try removing:

by normhaga In reply to Sorry I have to reply her ...

1. AVG;
2. MS Office and Groove;
3. DTClock.exe or at least rename it so that it can not start.
4. check uphclean.exe for corruption.
Reboot.

Any of those, or none, can cause the problem you are experiencing, esp. AVG and Office 2007. The reason I suggest DTClock.exe is because I can find no reference to it. You may also need to uninstall your Lexmark printer.

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