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WinDVD - InterActual Player Problem

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by timothy.sharpe

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We have a number of Dell Latitude C600 laptops that were purchased about 2 years ago. These systems have DVD drives. We ghosted these with our standard Win 2000 image; the image does not include the software to play DVDs. Up to now we have not had a need to play DVDs; now we need to.

I installed InterVideo WinDVD 2.1 from the CD we received from Dell and I also installed the InterActual Player that came bundled with the commercial DVD. When I try to play the DVD I get an error message that says, "Playback failed due to a problem with the video subsystem". I visited the Interactual web site and the information on the site indicates that there is no DVD decoder installed. Isn?t WinDVD a decoder? I tried re-booting, re-installing a number of times with the same result. I called Dell but they will not offer support on software issues since it has been more that 30 days since the systems were purchased.

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by csangel89

We had this problem when remote desktop sharing was enabled in Netmeeting. Once this was turned off, we were able to play DVD's with no problem.

by timothy.sharpe

I Actually did more research on the web. You are correct, I did have Net Meeting remote desktop sharing turned on and WinDVD will not work with that running. I also needed to install Direct X (I installed version 9). After I did those two things it worked. Thanks.

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