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WINIPCFG - Missing TCP/IP

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6 replies

by msteffan 1 view

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I have a user who has no network access - Installed in the NCP is the Nic Card, TCPIP for both it and the PPP adapter and Client for MS Networks. In the device manager, the Nic Card shows up and seems to be working properly. Here is the problem -
When we go into WINIPCFG the only item in the dropdown box is the PPP, the settings for the Ethernet card are not there - even thought it is installed. We have deleted the drivers, reinstalled, and deleted all the items from the Network control panel.

User gets no IP and is unable to access the net.

Any ideas?

(Have run virus check also)

6 replies

by army45

why don't you try going to command prompt, and type in ipconfig /all, this will give you all the details, i know this is not the solution to your question, but you can atleast get going, until someone gets you a fix for your issue.
p.s. have you uninstalled the networking protocals reboot and reinstalled.

by msteffan

One of the first things I did was uninstall the network control panel properties - and removed the device settings - rebooted - reinstalled - rebooted again - nothign worked. The user called Gateway and they were able to fix it (how, I dont know) (this is a University setting, and the user was a student - so she called Gateway on her own)

by bohicam1

You would need to have TCP/IP installed in two instances. One for the modem and one for the NIC card. Since you mention winipcfg I presume you are on win98/95? In the properties section of network neighbourhood, click on tcp/ip and choose properties, there should be a drop down box where it has the modem just above the ip address settings. If you click on the arrow of the drop down box, the nic card should also be present, highlight that, then give it the appropriate settings (static IP, DNS, gateway).
Good luck!

Mike

by bohicam1

Does this user access the internet through a dialup account and access a network/workgroup throught the nic card? Please provide more info if that is the case and my info does not work...also, fell free to email me at my above yahoo account.
Mike

by msteffan

The user accesses the internet through her dorm room LAN connection. Gateway was able to fix her problem (Wish I knew how though)

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