I am on a Virgin Vivid100 service in Harrow. I am experiencing timeouts and slow speeds on my network but having a hard time proving this to Virgin.
Virgin use OOKLA speedtest which is showing them 9ms, and the proper download speeds. All other broadband speedtests are showing in excess of 20ms ping.
Finally I found WinMTR and ran the test to www.google.co.uk. I have the results but I cannot understand how to see the fault that I can use against Virgin.
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| Host | % | Sent | Recv | Best | Avrg | Wrst | Last |
| routerlogin.net | 0 | 66 | 66 | 0 | 0 | 1 | 0 |
| No response from host | 100 | 13 | 0 | 0 | 0 | 0 | 0 |
| brnt-core-2a-xe-802-0.network.virginmedia.net | 0 | 66 | 66 | 9 | 13 | 26 | 13 |
| No response from host | 100 | 13 | 0 | 0 | 0 | 0 | 0 |
| tele-ic-7-ae2-0.network.virginmedia.net | 0 | 66 | 66 | 10 | 15 | 35 | 16 |
| 74-14-250-212.static.virginm.net | 0 | 66 | 66 | 9 | 14 | 34 | 10 |
| 108.170.246.227 | 0 | 66 | 66 | 17 | 23 | 38 | 25 |
| 209.85.241.211 | 0 | 66 | 66 | 16 | 21 | 34 | 16 |
| 216.239.42.238 | 0 | 66 | 66 | 20 | 28 | 45 | 21 |
| 209.85.247.40 | 2 | 62 | 61 | 0 | 28 | 45 | 31 |
| No response from host | 100 | 13 | 0 | 0 | 0 | 0 | 0 |
| No response from host | 100 | 13 | 0 | 0 | 0 | 0 | 0 |
| No response from host | 100 | 13 | 0 |
