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Winword error

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3 replies

by padum_1

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Dear sir
I have win98se with office 2000.when I type any letter or give any command a protection error occures like that " winword cause a general protection error in module kernel32.dll at some thing like ad45dg:jdk677....."
(close)
When I press on close button again explorer eror message appears but in the module user.exe.
After this message again Agentsrv error appers at module kernal.dll/exe .

After it hangs what could be the prob yaar
please help I m in the mids of only BLUE sea....

3 replies

by borginva

Try this first, go to
http://office.microsoft.com/officeupdate

You see a blue box on the top left saying:
Office Update
Check for free updates that improve Office's stability and security.
Check for Updates

Click check for updates. Hopefully it does all the service packs and such. Keep going back to that site and clicking "check" until it applied all updates. Then try Word.

If still Word crashes, I would completely uninstall all Office components (Word, Excel, etc). Then reinstall, do all updates. Finally, try it.

by carol

I would just reinstall Word off of the Office disk and see what happens. I've had the simplest things like this work for me.

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