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Winword.exe causing acces violation

By RobLittle ·
So one day I am cruising along, and I go to open a MS Word document only to have it stall on the splash screen, and Dr. Watson decides to say hello. Nothing really jumps out at me as being out of the ordinary so I reboot and try again with the same result. So I just figure something in word has gotten corrupt, so I remove word (through the installation dialogue), reboot, then reinstall. This does not work either, I get the same result. So then I re-apply service pack 6a (this is on a NT 4 Workstation) and reboot with the same result. By this time I am running late so I have to drop the issue. My quick fix is to install OpenOffice.org and edit my Word documents that way.

So today I tackle the problem again by downloading the Office 2000 resource kit and using the uninstaller included in that I completely remove office 2000 premium. Then I do the normal uninstall, then I reboot, then completely reinstall, and I still have the same problem.

Thank you for your help!

Below you will will find a summary and the entry in the drwatson log.

OS: NT Workstation 4 Service Pack 6a 128 bit encryption

Tried:
Uninstalling the Word component, reinstalling
uninstalling Office completely, reinstalling
used uninstaller in Office 2k resource kit
reapplying SP6A 128 bit

Dr. Watson log entry:

Application exception occurred:
App: (pid=336)
When: 10/4/2002 @ 11:11:1.380
Exception number: c0000005 (access violation)

*----> System Information <----*
Computer Name: GMSERVER
User Name: Administrator
Number of Processors: 1
Processor Type: x86 Family 6 Model 5 Stepping 2
Windows Version: 4.0
Current Build: 1381
Service Pack: 6 Current Type: Uniprocessor Free
Registered Organization: Moderncopy
Registered Owner: Moderncopy

*----> Task List <----*
0 Idle.exe
2 System.exe
2

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Winword.exe causing acces violation

by RobLittle In reply to Winword.exe causing acces ...

Well, it won't let me put in the entire log entry. here is the task list, let me know if you need more.

*----> Task List <----*
0 Idle.exe
2 System.exe
21 SMSS.exe
26 CSRSS.exe
35 WINLOGON.exe
41 SERVICES.exe
44 LSASS.exe 70 SPOOLSS.exe
87 ntrtscan.exe
95 LOCATOR.exe
105 RPCSS.exe
46 TAPISRV.exe
115 tmlisten.exe
123 RASMAN.exe
145 PSTORES.exe
148 mstask.exe
184 NDDEAGNT.exe
132 LOADWC.exe
190 EM_EXEC.exe
119 PccNTMon.exe
116 CloneCDTray.exe
192 nsl.exe
195 RSEDNClient.exe
209 FINDFAST.exe
221 nsl.exe
45 WINWORD.exe
218 EXPLORER.exe
244 nsl.exe
250 OUTLOOK.exe
260 IEXPLORE.exe
229 NTVDM.exe
254 soffice.exe
297 TASKMGR.exe
311 DDHELP.exe
326 AcroRd32.exe336 WINWORD.exe
327 DRWTSN32.exe
0 _Total.exe

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Winword.exe causing acces violation

by DKlippert In reply to Winword.exe causing acces ...

Find and delete any TMP files lefy behind by Word. They start with a tilde (~). You can delte
~*.*
Locate and rename Normal.dot
Start Word on the Command line using
Winword.exe /a

Check Tools>Templetes and Addins

If you're using Outlook, turm off Journaling and don't use Word as your email editor.

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Winword.exe causing acces violation

by RobLittle In reply to Winword.exe causing acces ...

Ok, so I feel like a newbie. I had to rename the NOMRAL.DOT template. I really should have remembered that since in my experience this with some sort of regularity.

Good answer, and good suggestions other than the solution. Thanks!

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Winword.exe causing acces violation

by RobLittle In reply to Winword.exe causing acces ...

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