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WinWord.EXE has generated errors

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5 replies

by bstroh

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I have 3 clients that are suddenly havng this problem in word and excel. It seems to have started with the installation of Adobe Acrobat 5.0. When ever they go to close Word or Excel documents they get the error message "winword.exe (or excel.exe)has generated errors and will be closed by windows. None of the information they have entered is gone and until they close there is no problem. Also when they go to print the document the header flashes and the print window will not open until they CTRL+ALT+DEL.Once the task manager opens they can just close it and then the print window comes up. Sometimes the document will print and sometimes it will not.
The OS does not seem to matter as two people are running windows 2k and 1 is running windows 98. Also one is running office 97 pro and the others are office 2000 pro. Like I said I think it has something to do with Adobe Acrobat but have tried to uninstall it and then re-install excel or word and the problem persists. Any ideas on how to fix this problem?
Thank you

5 replies

by jacmari

Hi there..

Not too sure if this will help, but I faced similar problems, and it was because there was a previous version of Adobe Acrobat installed on the machine. I would uninstall all versions of Adobe Acrobat, then install Adobe Acrobat 5.0.
Hope that this helps.

by philthegreat

0) Before going further, have you checked the resource meter when this happen. It may be the resource conflict problems. Lower the resources demands from startup options in these computers.

1) Maybe the Acrobat is still inside the windows even though it is uninstalled. Use RegCleaner from www.jv16.org (Free) to remove all the stuffs.
If it is OK, then it is.

2) If not, the Windows and Excel connections may have been affected; then you can re-install the Word and Excel.
If it is not OK,then the system may have been affected.

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