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If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.
WinXP Printer Driver was not installed. Operation Could not be Completed.
She has Windows XP Pro, SP2 on a brand new Dell D630 laptop and is trying to connect to the Canon 4850i copier/printer we just got (actually we have 2 and she cannot connect to either one. All the other users who have tried have been able to connect to this printer. She is also unable to load any of the drivers we have for this printer (PCL5e/c, PCL6, Postscript and Fax).
I will also state that I had a different canon copier that everyone was using so instead of adding a new printer on the server that everyone would have to connect to, I changed the driver of the one that was there. That worked for everyone but this one user. Her driver was not updated and when she tried to update it, she received a messge. So we deleted the printer to add it back -- and now we cannot add it back.