Question

Locked

Wireless Connection

By james.a.bingham ·
I work on a help desk and as of last week, my customer's starting losing the ability to access WAP's. They do not have admin rights. In the past, what I have done is log on as an administrator, access the WAP, log off, and then have the customer log on and access the WAP. After they leave the help desk area, they have been able to access other WAP's, no problem. Now, for some reason, they are unable to. Is there a setting, other than Wireless Zero Configuration, that I need to try? Something I can use the LogOn with in Services? Any and all help is appreciated.

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All Answers

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Perhaps they're locked onto the last-used wireless access point ...

by OldER Mycroft In reply to Wireless Connection

So it can only pick up the wap that was being used while you were logging on with it.

In which case the configuration has to be changed to stop the laptop remembering the last-used wap, and to lock-on to any available wireless signal. (This in turn might cause loss of continuity if the laptop starts jumping around various signals while online.)

The method to do this very much depends on the laptop involved and which OS it is running.

<Typo>

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Update to post

by james.a.bingham In reply to Perhaps they're locked on ...

The laptop is a Dell Latitude 620 and the OS is XP SP 2 and I also updated the BIOS to A13, the current version.

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Try this

by OldER Mycroft In reply to Update to post

Start > Control Panel > Network Connections > Wireless Network Connection > Properties > Wireless Networks [TAB] > View Available Wireless Networks [BUTTON].

If the laptop is trying to log onto a non-existent WAP, (it may be out of range depending on where they are currently located) the user can elect to log onto another when it shows up in this onscreen list by double clicking on it.

You can also change the 'Order of Preferred Networks' from this screen which is a more hard&fast configuration.


<Typo>

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No joy

by james.a.bingham In reply to Try this

It comes up with the same inetrface as the wireless manager I Install for the customer to use so they can connect a WAP. The main problem is that they do not have admin rights to connect, they same as if they can not install drivers or new hardware. If I can find some service to use the Log On, then I can make life so much easier, for the customer, and me...

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