Wireless Internet problem

By NYRangers424 ·
Please help me! My wireless internet says that it is working, with an excellent signal strength, except I have no internet connection whenever I try to get to the web. Why is this? I have Windows XP with a wireless linkSyS setup. I tried restarting my computer and internet, but no results. Any help would be appreciated. Also I do not know much about computers so try to make easy for me to understand! Thanks

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by vlape In reply to Wireless Internet problem

can you post the following:
click start, run. type in cmd and press ok.
type ipconfig /all. in the top left corner of the window left click the blue/black icon choose edit then select all, then press enter. you can then post the info from the window by right clicking on the web page and selecting paste.

when you have that done open the command prompt again and type tracert

paste the output of that and we will see whats going on

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by NYRangers424 In reply to wireless

Microsoft Windows XP [Version 5.1.2600]
(c)Copyright 1985-2001 Microsoft Corp.

C://Documents and Settings/valued Customer>ipconfig / all

Windows IP Configuration

Host name............:Valued-wjyf3l3
Primary Dns Suffix...:
Node Type............:Mixed
IP Routing Enabled...:Yes
WINS Proxy Enabled...:No

Ethernet adapter Local Area Connection 2:
Media State.........:Media Disconnected
Decripition.........:CNet PRO200WL PCI Ethernet Adapter
Physical Address....:00-08-A1-0D-47-BB

Ethernet adapter wireless Network Connection 2:

Connection-Specific DNS Suffix..:
Descripition....................:Internet Wireless USB Network Adapter ver.2.6#2
Physical Address................:00-06-25-07-C9-1F
Dhcp Enabled....: Yes
Autoconfiguration Enabled..:Yes
IP Address....:
Subnet Mask...:
Default Gateway.....:
DHCP Server.........:
DNS Servers.........:
Lease Obtained......Tuesday Novemeber 14, 2006 11:52:07
Lease Expired.......Wednesday Novemeber 15th, 2006 11:52:07 am

c:\Documents and Settings\Valued Customer>

I followed your steps but I had to type it in by hand because there was no way I could find to get this information from the computer I am having problems with to my laptop which I am typing on now.

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can u ping your DNS?

by vlape In reply to re

try to ping a dns server.
DNS Servers.........:
see if u get a reply

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A few things come to mind

by w2ktechman In reply to Wireless Internet problem

First, are you connecting to your wireless network, or a neighbors (accidents happen)?

Second, do you have an encryption key set?

Third, is your router setup to give out DHCP addresses?

Fourth, do you have a cable\DSL\Sattalite ISP account?

Fifth, is your router configured for said account?

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by NYRangers424 In reply to A few things come to mind

Im not sure what an encryption key set is. Im assuming that everything you mentioned is right, becuase my internet always worked untill last night.

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Since it was working

by w2ktechman In reply to re

I will assume that you paid your ISP bills and that is not the issue.

The encryption key is for security on your wireless network. It is probably set to use WEP or WPA (possibly even WPA2).

If the key is setup on the system and router, then it will automatically 'work'. But if the key was changed on either side, it will no longer work.
Refer to your routers documentation for setting and using the encryption.

Also, you should be able to connect to your router and look over the settings. Make sure that you are actually connecting to your SSID. I knew someone that had this problem, the neighbors moved and their wireless went away. They had HW, but accidentally always connected to the neighbors wireless thinking it was their own.

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by NYRangers424 In reply to Since it was working

I dont believe the key is the issue here. My computer says that I am connected to my wireless setup, and it says that the connection is 'Excellent'. What I cant figure out is why I still cannot access the web.

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ping out

by vlape In reply to re

did u run tracert also try tracert to eliminate a dns problem. I notived your DNS resolvers are from (asume cablevision) do u have any other computers on network, do they work. Have u unplugged the USB wireless card and plugged the laptop directly to the cablemodem? if service is working you should get a "hop" outside of your network. here is an example.


Tracing route to []
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms
2 <1 ms 1 ms <1 ms
3 449 ms 435 ms 435 ms
4 394 ms 425 ms 421 ms []
5 422 ms 417 ms 405 ms []
6 405 ms 385 ms 514 ms []
7 542 ms 852 ms 794 ms []
8 496 ms 382 ms 345 ms []
9 380 ms 403 ms 432 ms []
10 641 ms 523 ms 386 ms []
11 362 ms 378 ms 366 ms
12 376 ms 1008 ms 789 ms
13 409 ms 464 ms 431 ms
14 * 370 ms *
15 361 ms 362 ms 354 ms

Trace complete.


Tracing route to []
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms
2 <1 ms <1 ms <1 ms
3 27 ms 26 ms 26 ms
4 34 ms 34 ms 34 ms []
5 34 ms 34 ms 34 ms []
6 32 ms 32 ms 32 ms []
7 32 ms 32 ms 32 ms
8 33 ms 32 ms 32 ms [4.68.97.
9 33 ms 33 ms 33 ms []

Trace complete.


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The connection to the wireless

by w2ktechman In reply to re

may show excellent, but that should not rule out your cable modem or router reset.
If your router and cable modem are not talking properly, you will not get out onto the Internet.

Also, take the advise from the previous post about Pinging. this will tell if you are getting outside or not.

Check any firewall SW that you may have loaded. Sometimes they can tweak out and block all but DHCP.

contact your ISP and see if there is an outage in your area.

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by NYRangers424 In reply to The connection to the wir ...

Im sorry, I do not understand what you mean when you say ping. I am terrible with computers. If you could just take the time to explain it that would be great.

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