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Wireless keyboard not working while wireless mouse is working

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3 replies

by persio

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I have setup my new Microsoft wireless keyboard and mouse set but the kwyboard does not work while the mouse does. I have reinstalled the software several times, uninstalled and reinstalled the devices but nothing seems to cure the problem. I am certain it is not a faulty hardware, can someone provide some guidance? Thanks.

3 replies

by tintoman

Dont take this the wrong way but have you put the batteries in the right way round and switched it on.
How are you "sure" it's not faulty hardware?

by tfreedle5

If you are using a USB connection both should work. Also do check the batteries. I hope this helps.

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