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  • #2146027

    wireless mouse not recognized

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    by dcrabtree ·

    wireless mouse not responding
    I have a wireless keyboard and mouse. The mouse is not responding at all. The keyboard keeps working. Changed batteries. Also the pc will not boot up while the receiver is connected (USB); I must connect it after windows XP startup logo appears and then it will continue booting ok; the keyboard works fine. The mouse does not turn on.

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    • #2562768

      Clarifications

      by dcrabtree ·

      In reply to wireless mouse not recognized

      Clarifications

    • #2562764

      What brand of mouse? does it have a power LED?

      by robo_dev ·

      In reply to wireless mouse not recognized

      Sometimes it helps to clean the battery contacts with a pencil eraser.

      If you can verify that battery voltage is present at the contacts of the mouse, and it won’t power on, then it has failed.

      There is a BIOS setting regarding ‘USB legacy devices’. This should be enabled or else your PC will try to boot from the keyboard.

    • #2562760

      Go into your bios in the usb section make sure that “Legacy” is marked .

      by Anonymous ·

      In reply to wireless mouse not recognized

      “Enable”. You may need to have a PS/2 keyboard (old keyboard) for this, then press “F10” on your keyboard, this will bring up a page asking you for conformation press the “Y” (for yes) key, the computer will now restart. Hopefully when you connect your usb devices they will work. ATTENTION!!.Before you do any of this, please install any software that came with either the keyboard and/or mouse.

      Please post back if you have any more problems or questions.

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